Delivery Manager
我们正在寻找经验丰富的交付管理员，以领导企业管理服务和数字化转型承诺，确保强大的服务性能，客户满意度和成功交付。工作责任 · 自有端到端提供管理服务和技术承诺，确保 SLA,KPI,合同承诺以及客户期望得到满足。·管理日常服务运营，包括事件，问题，变革，升级和服务连续性管理。·与高级客户利益相关者建立和保持牢固关系，并作为服务交付问题的首要接触点。· 领导治理会议，服务审查，绩效讨论和执行方向性会议。· 领导并协调现场及离岸交付团队，包括项目经理，建筑师，技术负责人，工程师和支持团队。· 推动服务质量，运营稳定性，客户满意度和持续的服务改善。·管理交付财务，包括预算，预测，资源规划，利能力和合同遵守。· 支持合同续订，范围变化，服务增强以及更改请求。·监督云，应用程序，基础设施，数据与分析，人工智能和自动化等数字转型倡议。·确保从项目实施到稳定状态管理服务的顺利转型，同时管理交付风险和服务性能。工作要求 · 在 IT 服务提供，管理服务，技术咨询或企业 IT 方面至少有10年的经验。· 在交付经理，服务交付经纪人，计划经理或类似领导角色中至少5年经验。•在系统集成者 (SI),IT 咨询或技术服务环境内工作丰富的经验。· 强大的 IT 服务管理 (ITSM) 知识，包括事件，问题，变化，服务水平和服务连续性管理。·经验证明领导现场，离岸和跨职业技术交付团队。· 有强的利益相关者管理，商业管理，预算，预测和合同治理经验。· 优秀的沟通，领导力，解决问题的技能和决策能力，在敏捷，布或混合交付环境工作经验。
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We are seeking an experienced Delivery Manager to lead enterprise managed services and digital transformation engagements, ensuring strong service performance, customer satisfaction, and successful delivery.
Job Responsibilities
- Own end-to-end delivery of managed services and technology engagements, ensuring SLAs, KPIs, contractual commitments, and customer expectations are met.
- Manage day-to-day service operations, including incident, problem, change, escalation, and service continuity management.
- Build and maintain strong relationships with senior customer stakeholders and act as the primary point of contact for service delivery matters.
- Lead governance meetings, service reviews, performance discussions, and executive steering meetings.
- Lead and coordinate onsite and offshore delivery teams, including Project Managers, Architects, Technical Leads, Engineers, and Support teams.
- Drive service quality, operational stability, customer satisfaction, and continuous service improvement.
- Manage delivery financials, including budgeting, forecasting, resource planning, profitability, and contract compliance.
- Support contract renewals, scope changes, service enhancements, and change requests.
- Oversee digital transformation initiatives across cloud, applications, infrastructure, data & analytics, AI, and automation.
- Ensure smooth transition from project implementation into steady-state managed services while managing delivery risks and service performance.
Job Requirements
- Minimum 10 years of experience in IT service delivery, managed services, technology consulting, or enterprise IT.
- At least 5 years of experience in a Delivery Manager, Service Delivery Manager, Programme Manager, or similar leadership role.
- Strong experience working within a System Integrator (SI), IT consulting, or technology services environment.
- Proven experience managing large-scale enterprise managed services and digital transformation engagements.
- Strong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, Service Level, and Service Continuity Management.
- Proven experience leading onsite, offshore, and cross-functional technical delivery teams.
- Strong stakeholder management, commercial management, budgeting, forecasting, and contract governance experience.
- Excellent communication, leadership, problem-solving, and decision-making skills, with experience working in Agile, Waterfall, or hybrid delivery environments.
Originally posted on Himalayas