高级资深外向产品经理 - 数据与分析
Sr Staff Outbound Product Manager - Data & Analytics
这一切始于工程师Fred Luddy为他的同事Phyllis编写了一段自动化繁琐任务的代码。她感动得热泪盈眶。那一刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才 unstoppable 地结合在一起。而我们才刚刚开始。
加入我们，让AI为人们工作。
ServiceNow正在寻找一位高度技术导向、客户至上的高级资深外部产品经理，加入负责Workflow Data Fabric和RaptorDB的数据与分析产品团队。该团队正在构建ServiceNow下一代企业数据平台，使客户能够大规模地在工作流中连接、处理和激活数据。
这个职位位于数据架构、平台性能、分析、AI准备度和客户价值的交汇点。你将帮助塑造ServiceNow客户如何理解、采用并从先进的数据能力中解锁价值，将深入的技术概念转化为有说服力的产品叙述、市场进入策略、面向客户的资料和现场赋能。
业务背景
Workflow Data Fabric和RaptorDB Professional是ServiceNow数据与分析产品组合中战略性的增长领域。该业务已经相当重要，年收入约6亿美元，并计划到2029年增长至15亿美元。机会不仅仅是将数据作为独立产品销售，而是建立清晰的配套策略，说明数据如何增强ServiceNow在工作流、客户成果、企业AI准备度和战略交易中的价值主张。
合适的领导者将识别客户问题，构建市场叙事，并通过一对一、一对多和一对多数的模式，帮助扩展现场赋能和增长策略。此人将与产品、工程、销售、解决方案咨询、产品营销和客户相关团队紧密合作，确保市场了解ServiceNow下一代数据平台的价值。
你会做什么
· 负责Workflow Data Fabric和RaptorDB Professional的外部产品策略，将复杂的数据平台功能转化为清晰的客户价值
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
ServiceNow is seeking a highly technical, customer obsessed Sr. Staff Outbound Product Manager to join the Data & Analytics product team responsible for Workflow Data Fabric and RaptorDB. This team is building the next generation of ServiceNow’s enterprise data platform, enabling customers to connect, process, and activate data across workflows at scale.
This role sits at the intersection of data architecture, platform performance, analytics, AI readiness, and customer value. You will help shape how ServiceNow customers understand, adopt, and unlock value from advanced data capabilities, translating deep technical concepts into compelling product narratives, go-to-market strategies, customer-facing content, and field enablement.
**Business Context**
Workflow Data Fabric and RaptorDB Professional are strategically important growth areas within ServiceNow’s Data & Analytics portfolio. The business is already significant, with approximately $600M in revenue and a goal to grow to $1.5B by 2029. The opportunity is not simply to sell data as a standalone product, but to build a clear wraparound strategy for how data enhances ServiceNow’s value proposition across workflows, customer outcomes, enterprise AI readiness, and strategic deal pursuits.
The right leader will identify the customer problem, craft the market narrative, and help scale field enablement and growth strategies through one-to-one, one-to-few, and one-to-many motions. This person will partner closely with product, engineering, sales, solution consulting, product marketing, and customer-facing teams to ensure the market understands the value of ServiceNow’s next-generation data platform.
**What You’ll Do**
- Own the outbound product strategy for Workflow Data Fabric and RaptorDB Professional, translating complex data platform capabilities into clear customer value, differentiated positioning, and compelling market narratives.
- Define and refine the core messaging, use cases, personas, competitive differentiation, and customer proof points that help technical and executive audiences understand why these products matter.
- Partner closely with inbound product managers, engineering, product marketing, sales, solution consulting, and customer-facing teams to shape launch strategy, field readiness, growth motions, and adoption plans.
- Serve as a product evangelist in customer briefings, executive conversations, analyst sessions, webinars, conferences, and strategic deal support, adapting the message for both technical practitioners and business decision-makers.
- Translate technical concepts across data strategy, databases, integration, transactional and analytical processing, distributed systems, data management, platform performance, and AI readiness into business value.
- Turn field feedback, customer insights, competitive intelligence, and adoption signals into actionable recommendations that influence roadmap priorities, GTM execution, and outbound investments.
- Create high-impact enablement materials including sales playbooks, demos, solution briefs, competitive guides, launch narratives, training content, and executive-ready product storytelling.
- Help establish and track success metrics for outbound initiatives, including launch readiness, seller adoption, customer engagement, pipeline influence, product adoption, and market feedback.
#### Qualifications
- _***Preferred candidate location is within eastern timezone***_
- 10+ years of enterprise software product management, outbound product management, technical product marketing, or go-to-market experience, with demonstrated product leadership at Sr. Staff / IC5 level.
- Enterprise software experience is required, with a strong preference for candidates who have built, positioned, sold, or taken software products to market for external enterprise customers.
- Product management or outbound product experience as a builder or seller of software, not solely as an internal IT practitioner, implementation owner, or user of similar technologies.
- Deep fluency across data platforms, databases, integrations/iPaaS, cloud infrastructure, analytics, AI/ML data layers, distributed systems, transactional and analytical processing, or platform architecture, with specialized in-role experience in at least one of these areas.
- Strong understanding of how data strategy, integration, data management, databases, and platform capabilities support enterprise AI and workflow transformation.
- Experience working directly with enterprise customers and translating technical innovation into clear business value.
- Exceptional communication and storytelling skills, with the ability to simplify complexity for technical practitioners, business decision-makers, sellers, executives, and customer stakeholders.
- Proven ability to influence cross-functionally across product, engineering, marketing, sales, solution consulting, customer success, and field teams.
- Strong organizational skills and ability to manage multiple strategic initiatives in a fast-moving, high-growth environment.
**Helpful Experience**
- Experience supporting data platform, database, integration/iPaaS, infrastructure, analytics, AI/ML data layer, or enterprise SaaS platform products.
- Experience delivering demos or supporting technical customer conversations, EBCs, sales engagements, analyst sessions, webinars, conferences, or strategic deal pursuits.
- Experience developing field enablement, launch narratives, competitive positioning, customer proof points, executive messaging, and adoption programs.
- Experience with federal customers or highly regulated enterprise markets is helpful.
- US citizenship or green card status is preferred to support federal market customer opportunities.
For positions in this location, we offer a base pay of **$190,900 - $334,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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