内容编辑和审核员
Content Editor and Moderator
工作模式：远程办公
开始日期：尽快入职
设备提供：自备设备
工作时间：凌晨12点至上午9点 轮班制
内容编辑与审核人员的一天是怎样的？
验证分析
- 通过审查和分析用户生成的帖子和验证信息，确保用户和职位信息的真实性，维护客户内容的安全性和安全性。
- 根据需要独立判断是否需要更多信息或验证，并与职位发布者沟通以收集和分析相关细节。
- 独立判断并识别诈骗内容、潜在危险内容和不适当的内容，必要时上报高级员工。
- 根据背景调查结果、身份证件、独立研究、调查和其他验证材料，决定用户的合法性。
- 监控与客户/职位发布者活动相关的系统生成警报（如之前批准的职位信息变更或消息限制），并确定适当的处理措施。
- 调查诈骗投诉和不当行为报告，决定是否应将客户从平台移除。
内容管理
- 通过校对和优化职位信息，提升用户生成内容的质量，使其符合关键业务目标。
- 管理新职位信息的工单队列，根据重要性和时效性进行优先级排序，并优化和编辑内容以便发布。
- 利用专业知识在雇主的招聘过程中提供支持和协助。
- 独立获取缺失的信息，并将雇主和第三方提供的额外职位信息录入系统以供发布。
- 作为产品专家教育和协助客户，解答关于市场职位发布和申请管理工具的问题。
- 与客户沟通需要专业招聘知识的客户服务问题。
- 向客户提供关于发布职位和使用招聘工具的相关指导和建议。
- 培训客户使用招聘工具并解决他们遇到的问题，确保顺畅且积极的招聘体验。
其他任务
- 与其他部门（客户服务、客户管理、业务发展）协作，支持跨职能需求，提升客户体验，发现新线索，并提供支持
查看英文原文
Work Setup:Remote
Start Date: ASAP
Equipment Provision: Bring Your Own Device
Schedule: 12AM-9AM Shifting Schedule
What does a day in the life of a Content Editor and Moderator took like?
Verification Analysis
- Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.
- Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.
- Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.
- Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.
- Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.
- Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.
Content Management
- Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.
- Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.
- Utilize expert knowledge to engage and support employers throughout their casting process.
- Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.
- Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.
- Communicate with clients regarding customer service issues that require specialized casting knowledge.
- Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.
- Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.
Additional Tasks
- Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.
- Research projects and triage escalated tickets from customer service related to job listings.
- Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.
- Assist team members with training, troubleshooting, and escalated cases.
- Perform other responsibilities and tasks as assigned.
What are the required qualifications for a Content Editor and Moderator?
- Self-directed, efficient, independent worker able to work autonomously.
- Experience in job listing and Editing is Required.
- 1-2 years of CSR experience in a BPO setup.
- Demonstrated experience handling a high volume of specialized content and users.
- Highly organized, detail- and deadline-oriented.
- Able to evaluate information and make decisions independently.
- Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.
- Excellent copy editing, fact-checking, proofreading, and research skills.
- Good data-entry, account management, and client support skills.
- Technical acuity—able to understand, utilize, and explain online casting/hiring technology.
- Strong analytical skills—capable of assembling and interpreting data to assess content validity.
- Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas