初创加速器支持与市场专员
Support & Marketing Associate for Startup Accelerator
职位：远程
工作类型：全职
薪资：[具有竞争力 – 根据经验而定]
关于创始人学院：
创始人学院（FI）是一个全球性的初创企业孵化器、加速器和投资者网络，致力于激活和赋能全球创业社区。
自2009年以来，我们已帮助在全球200多个城市推出了超过8,000家公司，筹集了近20亿美元的资金。我们位于硅谷，并在美国、欧洲、印度和巴西拥有远程团队成员。我们的成功已被《纽约时报》、《商业周刊》、《福布斯》、《TechCrunch》等媒体报道。
职位描述：
我们正在寻找一位对初创企业和创业充满热情的支持与市场助理加入我们的团队。
你将有机会从多个角度了解创业和风险投资，并为一个小型且目标明确的团队工作。
此职位为100%远程办公，需要每周日到周四的工作时间。
我们的文化：
在创始人学院，我们像我们支持的早期初创公司一样工作。这意味着事情进展迅速，我们崇尚创造力、责任感和“让我们一起解决”的心态。这是我们对团队成员的要求：
- 你天生具有创业精神，自我驱动，喜欢迎难而上。
- 你更喜欢自主工作，不需要太多监督就能完成任务。
- 你热爱学习新事物，遇到障碍时，你的第一反应是深入研究并找到解决方案——谷歌是你最好的朋友。
- 你愿意接受反馈（即使是很严厉的），并且总是寻求成长和提升——无论是个人还是团队方面。
如果你觉得这很吸引人，我们很期待收到你的消息。如果不是，也没关系——这种环境并不适合每个人。
还在继续阅读吗？太好了——继续往下看更多细节！
主要职责：
- 客户支持与互动：及时专业地回应客户咨询，提供个性化协助和主动支持。
- 协助项目招生：审核创始人学院孵化和加速项目的申请，并遵循最佳实践进行录取。
- 提升客户体验：作为我们的“前线”，你的想法将在我们提升客户体验的能力中发挥关键作用。
- 主持直播问答：主持与客户的定期问答会议，解答他们的疑问，并提供我们产品/服务的专业指导。
- 主持信息分享会：
查看英文原文
Location: Remote
Job Type: Full-Time
Salary: [Competitive – Based on Experience]
About the Founder Institute:
TheFounder Institute (FI) is a global network of startup incubators, accelerators, and investors on a mission to activate and empower communities of entrepreneurs worldwide.
Since 2009, we’ve helped launch over 8,000 companies in 200+ cities globally, which have raised nearly $2BN in funding. We are based in Silicon Valley and have remote team members across the United States, Europe, India, and Brazil. Our success has been documented in the New York Times, BusinessWeek, Forbes, TechCrunch, and more.
About the Role:
We are seeking a Support & Marketing Associate with a passion for startups and entrepreneurship to join our team.
You will have the opportunity to see entrepreneurship and venture capital from many angles, and work for a company with a small and mission-driven team.
This role is 100% remote, and will require a Sunday-Thursday workweek.
Our Culture:
At the Founder Institute, we work a lot like the early-stage startups we support. That means things move fast, and we thrive on creativity, ownership, and a “let’s figure it out” mindset. Here’s what we look for in our team:
- You’re naturally entrepreneurial, self-motivated, and enjoy tackling challenges head-on.
- You prefer autonomy over hand-holding and don’t need a lot of oversight to get things done.
- You love learning new things, and when you hit a roadblock, your first instinct is to dig in, research, and find a solution—Google is your best friend.
- You’re open to feedback (even when it’s tough), and always looking to grow and improve—both personally and as part of the team.
If that sounds exciting to you, we’d love to hear from you. If not, no hard feelings—this kind of environment isn’t for everyone.
Still with us? Great—read on for more details!
Key Responsibilities:
- Customer Support & Engagement: Respond promptly and professionally to customer inquiries, offering personalized assistance and proactive support.
- Assist with Program Admissions: Review applications to FI incubation and acceleration programs, and follow best practices for acceptance.
- Improve the Customer Experience: As our “feet on the ground”, your ideas will play a critical role in our ability to improve our customer experience.
- Host Live Q&A Calls: Host scheduled Q&A sessions with customers, addressing their concerns and providing expert guidance on our products/services.
- Host Info-Session Webinars: Conduct and facilitate informative webinars to educate customers on key topics, program qualities, and best practices.
- Improve Conversion & Retention: Coordinate with the design and product teams to improve the usability and conversion of the website and overall conversion rate optimization (CRO). Coordinate with the marketing team on initiatives to increase conversion and retention.
- Improve Site and Email Copy: Update and improve copy across our marketing materials to properly address the changing needs of our customers.
- Maintain Organized Documentation & Processes: Track customer interactions, document frequently asked questions, and provide feedback to improve processes.
Qualifications and Skills:
Required:
- Willing to work a Sunday-Thursday schedule
- Exceptional written and verbal communication skills
- Business-level fluency in English
- Comfort in hosting live calls and webinars
- Internet and computer-savvy
Preferred:
- Knowledge of startup accelerators and the startup/ venture capital industry
- 2+ years of professional customer service and/or marketing experience
- Experience using Google Suite, Powerpoint, Excel, Canva, Mailchimp, and various online CRM and marketing tool
What We Offer:
- Great upward mobility into a larger, conversion-focused marketing role (all senior team members at FI have grown into their roles from inside the company)
- Competitive compensation package commensurate with experience.
- Unlimited PTO
- Remote Flexibility: Work from anywhere with the autonomy to drive results in your own style.
- Ability to learn from top entrepreneurs, investors, and executives throughout FI’s global network and suite of acceleration programs.
IMPORTANT: In your Cover Letter please write two paragraphs, the first on why you would like to work in the startup accelerator industry, and the second on how your personality fits well with the FI culture described above. Applications without this Cover Letter will be ignored.
Originally posted on Himalayas