客户服务专员 - FL
Customer Service Specialist - FL
这是一个远程职位。
我们正在寻找有热情的个人，他们有兴趣从安全的居家办公环境为我们的客户患者提供优质的客户服务，并希望帮助安排医疗预约。
XACT@Home目前仅在以下州可用：AL、FL、GA、MD、MS、NC、ME、MD、PA、VA、TX、UT。请稍后查看您所在州的可用性。
要求
必须能流利使用英语和西班牙语。
身体要求：
- 能够长时间保持静止姿势，坐在电脑前工作
- 能通过电话、电子邮件或在线聊天与客户有效沟通
- 能够细致地完成重复性任务，如打字
技术要求：
- 高速DSL或有线网络连接，下载速度至少10 MB，上传速度至少2 MB。
- 专用的居家办公空间，无干扰，且有可关闭并上锁的门。我们会要求您提供该空间的照片。您的工作空间必须是专属于您的工作环境。
- 一台运行已授权版本Windows 10或更高版本（推荐Windows 11）的个人台式电脑，配备8 GB内存（Core i3处理器或更高）。笔记本电脑不符合居家办公代理计划的资格。
- 至少19英寸的平面显示器（建议使用多显示器）。
- 网络摄像头，用于培训、合规和协作。
- 有线网络连接（不允许使用无线）。
- 有线USB耳机，具备降噪和回声消除功能，用于VOIP（推荐品牌：Plantronics、Logitech、Jabra、Sennheiser、Surf Onn、Discover、Microsoft LifeChat系列）
- 一部现代智能手机（iOS或Android），可用于多重身份验证。必须为iOS 17或更高版本，或Android OS 12或更高版本。推荐Apple或Samsung品牌。
福利
每个人都需要时间放松和享受生活——在XACT，我们坚信工作与生活的平衡。我们的带薪休假（PTO）计划允许团队成员获得可用于放松和享受工作的额外时间。
虽然我们全天候开放，但我们相信灵活的排班方式，让工作融入你的生活，而不是反过来。固定排班、分班和按需排班只是我们提供的几种选项之一。
全职团队成员在满足资格要求后，可以加入我们的公司团体计划，由United Healthcare提供保障。
查看英文原文
This is a remote position.
We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments.
XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, MD, PA, VA, TX, UTcurrently. Please check back later for availability in your state.
Requirements
Must speak English & Spanish fluently.
Physical Requirements:
- Ability to remain in a stationary position for prolonged periods while working at a computer
- Ability to communicate effectively with customers over the phone and via email or live chat
- Must be able to perform repetitive tasks, such as typing, with attention to detail
Technical Requirements:
- High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
- Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.
- A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.
- A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
- A webcam, for training, compliance and collaboration purposes.
- A wired network connection (wireless is not permitted).
- A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)
- A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.
Benefits
Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.
Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.
Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.
Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.
We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.
In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.
Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.
We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.
Originally posted on Himalayas