一级技术支持
Tier 1 Helpdesk
我们正在为客户的客服部门招聘人员。当前需求是招聘分析师，为涵盖全国辅助生活设施和急性护理机构的长期医疗账户提供技术支持。
该职位需要候选人提供技术支持，包括但不限于以下领域：
- Service Now
- 支持虚拟环境（VDIs 和 VPNs）
- 各种医疗相关应用
- Windows 10 和 11 操作系统
- 所有微软和谷歌产品
- Bomgar
候选人需了解所有影响客户的操作系统或软件程序的变化。候选人需每天处理 30 至 40 个电话技术支持请求。此外，候选人需记录收到和回复的通信内容。具有企业级环境中的技术经验者优先。
候选人需具备以下条件：
- 优秀的书面和口头沟通能力
- 具备解读、分析、排查和解决技术问题的能力
- 必须果断、认真，并能在团队环境中良好合作
- 有强烈的学习意愿，能够遵循政策和流程
- 需具备在多样化环境中使用计算机硬件、软件和外设的扎实知识和经验
- 自我驱动、自我激励
- 能在有限监督下工作
教育和经验要求：
需要高中文凭或同等学历。
有以下经验者优先：
- 企业级客服台经验
- 了解医疗环境
- 现场支持经验
期望技能/认证：
Windows 10 和 11 操作系统
认证优先但非必需
· CompTIA Security+、MCITP（企业桌面支持技术人员）、A+、HDI 桌面支持技术人员
其他要求：
- 需要提供 24/7 全天候服务，必须愿意在非工作时间及节假日工作
- 有 1 至 2 年客户服务经验优先
- 有 1 至 2 年在企业级帮助台工作的经验优先
最初发布于 Himalayas
查看英文原文
This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.
This position will require the candidate to provide technical support to include, but not limited to, the following areas:
- Service Now
- Supporting Virtual Environments (VDIs and VPNs).
- Various healthcare-related applications.
- Windows 10 and 11 operating systems
- All Microsoft and Google Products
- Bomgar
Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 daily calls. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.
Candidate(s) must possess the following:
- Excellent communication skills, both written and verbal
- Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
- Must be decisive, conscientious, and interact well in a team environment
- Have a strong desire to learn and the ability to follow policies and procedures
- Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment
- Must be self-motivated and self-driven
- Ability to work under limited supervision
Preferred Education and Experience:
High School Diploma or Equivalent is required.
Experience with the following is preferred:
- Enterprise-level Service Desk
- Knowledge of the healthcare environment
- Onsite Support
Desired Skills/Certifications:
Windows 10 and 11 operating systems
Certification(s) preferred but not mandatory
· CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician
Additional Requirements:
- 24/7 coverage is required, and you must be willing to work after hours and Holidays
- 1 to 2 years of customer service experience preferred
- 1 to 2 years working at an enterprise-level help desk is preferred.
Originally posted on Himalayas