远程季节性健康保险销售与注册代理
Remote Seasonal Health Insurance Sales and Enrollment Agent
简介
关于我们：
Qualfon 是全球领先的全渠道客户体验和业务支持解决方案提供商。从呼叫中心支持到线索生成再到电子商务履行，我们支持我们的客户及其客户在整个客户旅程中。
我们的使命是通过不断创造更多的就业机会，帮助尽可能多的人追求他们的全部职业——作为个人以及社会的一员，成为客户的首选合作伙伴。
在 Qualfon，您将找到的不仅仅是一份工作，而是一个成长、发展职业生涯并成为一支有支持力、有目标驱动的团队的地方。
职责
您将负责的工作：
- 处理寻求个人健康保险（未满65岁）的消费者来电或外拨电话。
- 在协助个人时表现出同情心。
- 建立客户关系，赢得他们的忠诚和信任。
- 提供有关保障范围、年度变更通知、药房/网络覆盖范围和药品目录的相关客观信息。
- 展示销售技巧。
- 自我驱动，能够独立工作，并在最少帮助的情况下遵守分配的时间表。
- 享受在快节奏且有时繁忙的环境中工作，同时保持专业态度。
- 准确完成符合 CMS、州和公司指南的应用和注册。
- 达到或超过每日和每月的销售、质量和生产目标。
- 在 CRM 和注册系统中保持完整准确的文档记录。
- 遵守所有合规性、脚本、验证和通话质量标准。
- 时刻保持专业、同理心和以客户为中心的沟通。
- 进行基于需求的咨询，推荐合适的健康和附加保险产品。
- 居家办公要求：
- 我们将为该项目提供一台公司电脑
- 高速互联网，通过有线以太网连接，不使用 Wi-Fi、卫星或热点
- 有线供应商 - 不允许使用移动宽带连接
- 上传速度 25 Mbps；下载速度 50 Mbps
- 互联网服务提供商（ISP）必须高度稳定，丢包率低于 1%
- 延迟低于 100ms
- USB 耳机，带降噪麦克风（推荐 Jabra、Plantronics 或 Logitech）3.5 毫米耳机和游戏风格耳机不被批准
- 必须拥有具备最低系统要求的手机或平板设备，Android 8.0 及以上版本
查看英文原文
Overview
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.
Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
Responsibilities
What you will be doing:
- Handle inbound and/or outbound calls with consumers seeking individual health insurance (Under‑65).
- Display compassion when assisting individuals.
- Build customer relationships, earning their loyalty and trust.
- Provide objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies
- Demonstrating sales skills
- Self-motivated, able to work independently, and adhere to an assigned schedule with minimal assistance.
- Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude.
- Accurately complete applications and enrollments in compliance with CMS, state, and company guidelines.
- Meet or exceed daily and monthly sales, quality, and productivity goals.
- Maintain thorough and accurate documentation in CRM and enrollment systems.
- Adhere to all compliance, scripting, verification, and call quality standards
- Maintain professionalism, empathy, and customer-first communication at all times.
- Conduct needs-based consultations to recommend appropriate health and ancillary insurance products.
Work at Home Requirement:
- We will provide a Company Computer for use while supporting this project
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download sped of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Qualifications
What you’ll bring:
- Active Health or Health & Life Insurance License in the state you reside
- At least one year of previous sales experience, preferred in insurance sales under 65
- Secure compliant enrollment into appropriate medical plan
- Proven oral & written communication skills
- Comfort with desktop computer system
- Must be able to type at least 25wpm/90% accuracy
- At least 18 years of age or older
- High School Diploma or GED
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
· Medical, Dental & Vision Coverage with multiple plan options
- Telemedicine & Mental Health Support for convenient care
- Paid Time Off (PTO) that grows with your tenure
- 401(k) with Company Match to help you plan for the future
- Employee Assistance Program (EAP) with free counseling and wellness resources
- Life & Disability Insurance for added peace of mind
- Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
- Voluntary Benefits including accident, critical illness, hospital coverage, and more
- Additional Perks like legal assistance, identity protection, and pet insurance
EEO Statement
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
Starting from USD $25.00/Hr.Originally posted on Himalayas