运营经理 | 物业管理负责人
Operations Manager | Property Management Lead
运营经理 – 物业管理
全职 | 远程办公 | EST 时间
地点：拉美地区 | 支持佛罗里达州迈阿密和奥兰多
职位简介
在Pavago，我们的一个客户正在招聘一位经验丰富的运营经理，负责一家快速增长的美国住宅物业管理公司的日常运营工作。
这是一个高级、亲力亲为的领导职位——不是培训或入门级的管理岗位。你将带领一个六人团队，负责租赁、运营、维修协调和业务发展，同时确保物业、人员和流程保持一致的表现。
我们寻找一位有丰富物业管理经验的人，能够带领团队、管理业主关系、推动问责制，并独立做出决策。
你将负责的内容
物业管理运营
- 负责租赁、空置、房间轮换、续约和租金上涨
- 管理维修协调和供应商表现
- 监控租金收取、拖欠和驱逐流程
- 确保物业检查和运营截止日期按时完成
- 保持迈阿密和奥兰多物业组合的强劲运营表现
团队领导与问责
- 带领和管理6名员工的团队
- 设定KPI、期望和绩效标准
- 对团队成员的结果和截止日期负责
- 提供指导和绩效评估
- 消除运营障碍并提高团队执行力
物业业主与客户关系
- 作为物业业主的关键联系人
- 主动提供物业和运营更新
- 专业且自信地处理升级问题
- 维护良好的业主关系并支持客户留存
绩效与流程改进
- 监控物业和运营KPI
- 识别低效环节并优化流程
- 确保各市场流程一致
- 与管理层合作推进增长和运营计划
我们寻找的人选
- 5年以上物业管理经验
- 2年以上在物业管理公司中管理团队的经验
- 具备以下实际操作经验：
- 租赁与空置管理
- 房间轮换
- 维修协调
- 租金收取
- 合同续约
- 驱逐程序
- 业主关系
- 与物业业主直接合作的经验
- 领导远程团队的经验
- 英语和西班牙语流利
- 强大的领导力、问责意识和决策能力
- 能够同时处理多个优先事项
查看英文原文
Operations Manager – Property Management
Full-Time | Remote | EST Hours
Location: LATAM | Supporting Miami & Orlando, Florida
About the Role
At Pavago, one of our clients is hiring an experienced Operations Manager to lead day-to-day operations for a growing U.S.-based residential property management company.
This is a senior, hands-on leadership role — not a training or entry-level management position. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently.
We’re looking for someone with proven property management experience who can lead teams, manage owner relationships, drive accountability, and make decisions independently.
What You’ll Own
Property Management Operations
- Oversee leasing, vacancies, unit turns, renewals, and rental increases
- Manage maintenance coordination and vendor performance
- Monitor rent collections, delinquencies, and eviction processes
- Ensure property inspections and operational deadlines are completed on time
- Maintain strong operational performance across Miami and Orlando portfolios
Team Leadership & Accountability
- Lead and manage a team of 6 employees
- Establish KPIs, expectations, and performance standards
- Hold team members accountable for results and deadlines
- Conduct coaching and performance reviews
- Remove operational roadblocks and improve team execution
Property Owner & Client Relations
- Serve as a key point of contact for property owners
- Provide proactive portfolio and operational updates
- Handle escalations professionally and confidently
- Maintain strong owner relationships and support client retention
Performance & Process Improvement
- Monitor portfolio and operational KPIs
- Identify inefficiencies and improve workflows
- Ensure consistent processes across markets
- Partner with leadership on growth and operational initiatives
What We’re Looking For
- 5+ years of property management experience
- 2+ years managing teams within a property management company
- Hands-on experience with:
- Leasing & vacancy management
- Unit turns
- Maintenance coordination
- Rent collections
- Lease renewals
- Evictions
- Owner relations
- Experience working directly with property owners
- Experience leading remote teams
- Fluent English and Spanish
- Strong leadership, accountability, and decision-making skills
- Comfortable managing multiple priorities in a fast-paced environment
- Availability during U.S. EST business hours
Strongly Preferred
- Residential property management experience
- Multi-market operations experience
- Buildium
- QuickBooks
- Monday.com
What Success Looks Like
- Strong team accountability and execution
- Reduced vacancies and efficient unit turns
- Timely collections, renewals, inspections, and maintenance
- High owner satisfaction and retention
- Reliable performance across Miami and Orlando
- Clear KPIs and operational visibility
- Fewer escalations through proactive problem-solving
Why Join?
- Fully remote leadership opportunity
- Significant ownership and autonomy
- Direct impact on a growing property management business
- Opportunity to lead and develop a high-performing team
- Ability to improve systems, processes, and portfolio performance
- Long-term leadership growth potential
Interview Process
- Application Review
- Spark Hire Intro Video
- Property Management Operations Assessment
- Client Interview
- Offer & Onboarding
What Happens After You Apply
Qualified applicants will receive a Spark Hire invitation to complete a short Intro Video. This allows the hiring team to learn more about your property management experience, leadership background, English/Spanish communication, and experience managing teams and property owners.
Please check your inbox and spam/junk folder for the invitation.
Apply Now
If you have proven experience leading property management operations, managing teams, working directly with owners, and driving portfolio performance, we’d love to hear from you.
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Originally posted on Himalayas