Epic产品分析师
Epic Products Analyst
职位概述
状态：全职
地点：该职位将位于阿拉巴马州，但接受完全远程办公，根据需要可能需要出差
工作时间：预计每天工作时间为中部时间上午8点至下午5点
*需要轮班值班*
在奥兰多医疗，我们是具有非凡个性的普通人，共同努力为所服务的人带来帮助、治愈和希望。通过日常践行我们超过100年的传统，我们巩固了作为值得信赖和受人尊敬的医疗组织的声誉，为患者、家庭和社区提供专业而富有同情心的护理。通过我们的获奖医院和急诊科、专科研究所、紧急护理中心、初级护理诊所和门诊设施，我们的27,000多名员工服务于佛罗里达州东西海岸及更广泛地区。
奥兰多医疗 - 福利与待遇：
全面福利（从入职第一天开始）
· 学生贷款偿还、学费报销、免费大学教育项目、退休储蓄、带薪父亲假、生育福利、临时老人和儿童照护、宠物保险、年假/节假日等，适用于全职和兼职员工。
福布斯认可奥兰多医疗为州内最佳雇主
· 福布斯将奥兰多医疗评为2024年美国州内最佳雇主之一。奥兰多医疗是大奥兰多地区唯一入选这一著名名单的医疗组织。“我们很自豪再次被评为最佳工作场所，”人力资源副总裁Karen Frenier表示，“这一成就反映了我们积极的文化以及确保所有团队成员感到被尊重、支持和重视的努力。”
以员工为中心
· 奥兰多医疗被《现代医疗》选为“医疗行业最佳工作场所”之一
该职位将支持Epic Radiant团队
职位概述
Epic产品分析师运用对医疗运营的知识，为Epic软件开发生命周期中的系统配置、系统设置和应用表的设计、开发、实施、测试、更新、集成和维护提供直接的Epic应用支持，通过分析用户、系统和应用需求，并评估替代方案，以确定最佳解决方案来满足组织的需求。
职责
核心职责 • 参加会议，审查最终用户表现、问题跟踪和趋势、流程问题、系统功能、反馈监控以及潜在系统增强需求。 • 执行流程分析，收集数据
查看英文原文
Position Summary
Status: Full-Time
Location: Role will be based out of Alabama, but open to fully remote with travel as needed
Hours: Expected to work 8am-5pm CST roughly
*On call required*
At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.
ORLANDO HEALTH - BENEFITS & PERKS:
All Inclusive Benefits (start day one)
· Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Forbes Recognizes Orlando Health as a Best-In-State Employer
· Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
Employee-centric
· Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare
ROLE WILL SUPPORT EPIC RADIANT TEAM
Position Summary
The Epic Products Analyst applies knowledge of healthcare operations to provide direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating alternative approaches to determine the best solution to meet the needs of the organization.
Responsibilities
Essential Functions • Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs. • Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software. • Participates in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases. • Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner. • Monitors system performance; troubleshoots and resolves application issues and system errors. • Participates in the evaluation and implementation of new module releases. • Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation. • Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio. • Collaborates with Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions. • Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information. • Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments. • Coordinates and participates in application upgrades and changes. • Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted. • Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features. • Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards. • Provides information and support to Instructional Designers to facilitate training development. • Ensures interoperability between Epic applications and other supporting applications. • Communicates with vendors regarding technical issues with Epic integration. • Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions • Provides remote end-user support, including participation in on-call service rotations. • Performs other duties as assigned.
Qualifications
Education/Training
Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree.
Licensure/Certification • Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.
Experience • Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. May substitute experience in a healthcare operations field with minimum of two (2) years of experience in an information technology field. • Exposure to or experience with Epic or other electronic health record software products is preferred.
Prefferred
Strongly preferred: Epic Radiant certified
Strongly preferred: 3-5 years of clinical experience as a radiology technician
Originally posted on Himalayas