远程患者代表（全职）
Remote Patient Representative (Full-Time)
戴安娜健康是一个现代妇女卫生实践网络，与医院合作重塑产妇和女性保健体验。我们正在重组传统的护理方法，以创造一个对患者有益且为提供商有利的经历。我们通过结合一项技术支持的，专注于健康的护理计划，让女性喜欢的一种临床系统，帮助我们推动持续质量改善并确保我们的护理团队的工作-生活平衡。我们在所有生命阶段都与客户合作，赋予他们更快乐，更健康，更充满意的生活能力和支持。热情管理员和对运营支持的重大投资，戴安娜健康提供商得到了充分的支持，以尽最大努力完成他们所爱的工作。我们是一个跨学科团队，共同致力于改变女性健康。加入我们！角色描述 我们正在寻找一个患者代表，从客户打电话时就创造出惊人的体验。你是外向的，客户服务和细节导向的，组织式，并渴望用同情和创意来解决挑战。·安排/重新安排约会 ·收集保险信息 ·回答客户问题 · 保险，支付和账单：·与保险公司进行福利检查验证 ·管理并收取客户代价和支付余额经验 /资格：· 高中文凭/GED w/ 2年以上相关领域的经验 （优先获得本科学位）·熟练使用 Google Suite 或微软办公室产品 ·强大的计算机技能；较好的了解 EMRs · 能够保持在快速发展的动态环境中组织性 · 你喜欢与人互动，实践出色沟通和个人际技能的能力 ·你擅长管理许多任务·你专注于细节，并且能够在路上组织和优先考虑它们·你痴迷于增长和流程改进，并喜欢学习新的工具，过程和系统来帮助持续改善·你在高度协作的快速发展环境中勃发展 ●竞争力补偿 ●健康；牙科&视觉，HSA/FSA 选项 ● 401 号 (k) 与雇主匹配 ●
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About Diana Health
Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams;
passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
Role Description
We are looking for a Patient Representative driven to create an amazing experience from the moment a client calls. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity.
What you’ll do:
- You are often the first person our clients interact with. You:
- Provide warm client interactions
- Manage phone triage
- Schedule/reschedule appointments
- Collect insurance information
- Answer client questions
- Insurance, payment, and billing :
- Perform verification of benefit checks with insurance companies
- Manage and collect client copays and payment balances
Experience / Qualifications:
- High School Diploma/GED w/ 2+ years experience in a related field (Bachelor's Degree preferred)
- Proficiency with Google Suite or Microsoft Office Products
- Strong computer skills; preferred familiarity with EMRs
- Ability to remain organized in a fast-paced, dynamic environment
Attributes
- You love interacting with people, practicing excellent communication and interpersonal skills
- You are exceptional at managing many tasks
- You focus on the details and are able to organize and prioritize them along the way
- You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
- You thrive in highly collaborative, fast-paced environments
Benefits
● Competitive compensation
● Health; dental & vision, with an HSA/FSA option
● 401(k) with employer match
● Paid time off
● Paid parental leave
Diana Health Culture
● Having a growth mindset and striving for continuous learning and improvement
● Positive, can do / how can I help attitude
● Empathy for our team and our clients
● Taking ownership and driving to results
● Being scrappy and resourceful
Originally posted on Himalayas