远程诊断技术专家（墨西哥蒙特雷，67190）

This is how you WOW:
Technical Expertise: Remote Robot Operations

• Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.

• Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.

• Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.

• Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability.

Strategic Escalation & Technical Leadership

• First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.

• Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.

• Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution.

Education
· Education: A degree in Mechatronics, Electronics, IT, Systems Engineering or similar.

Experience
· 2 years of experience, basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred.

Knowledge, Skills and Abilities

• Language Skills: Good proficiency in English.

• Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools.

• Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations.

• Digital Fluency: "Tech-native" mindset with zero friction when adopting new hardware, or software-driven technologies.

• Adaptability: Comfortable shifting digital workflows without loss of productivity.

Our Kärcher WOW-package:
We offer benefits like Saving Fund, Food Coupons, Medical & Life Insurance, Performance Bonus, Home Office and Flextime according to internal policies, etc.
So: Wanna WOW with us?
Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Ramiro Herrera | Talent Acquisition l

Originally posted on Himalayas