全球客户管理总监
WWHS Director of Account Management
概述
客户经理总监负责管理区域客户经理（RAM）和客户成功经理（CSM）团队，以支持超过100家核心客户的全国客户群。客户管理负责通过领导现有国际招聘工作的流程执行、通过再订购和组合扩展在最具战略意义的客户中推动增长，并推动客户管理策略的标准化，帮助在客户沟通、工具、系统和流程中提供一致性。总监将在需要时为区域客户团队提供高管级别的支持，包括每月客户电话会议和定期现场访问。总监将管理并指导客户管理团队，与全国建立良好的客户关系，并负责打造一支高绩效的销售和运营领导者团队。
职责
销售管理
- 制定并执行总体客户管理策略，以支持客户增长、留存和长期业务目标。
- 领导战略客户关系，确保关键账户中的卓越服务、客户参与和忠诚度。
- 推动客户计划和执行，包括商业计划、资源分配和跨职能对齐，以实现客户成功。
- 监督客户管理支持职能，包括客户服务、CRM报告、运营支持和特殊项目。
- 作为高管领导团队成员，通过业务评审、组织报告和战略项目讨论提供战略输入。
推动战略客户关系
- 指导和培养RAM，通过高管参与和关键客户拜访来支持战略客户关系。
- 通过倡导流程一致性、持续改进和有效执行，推动运营卓越。
- 领导客户增长和规划工作，包括S&OP活动、客户策略开发、业务扩展和资源优先级排序。
运营卓越
- 作为客户账户的高管发起人，推动跨职能协作，确保无缝的服务交付和客户满意度。
- 领导并让区域客户团队对项目执行、绩效和客户成果负责。
- 标准化客户管理流程，推动最佳实践的实施。
查看英文原文
Overview
The Director of Account Management is responsible for managing a team of Regional Account Managers (RAMs) and Client Success Managers (CSMs) to support a national client base of over 100 core Clients. Account Management is responsible for overall Client relationships by leading the process execution of existing international recruitment efforts, driving growth through re-orders and portfolio expansion at the most strategic Clients, and drive standardization in account management strategies, and helping provide consistency in Client communication, tools, systems, and processes. The Director will provide C-suite level support to the regional account’s teams on monthly Client calls, as required, and on periodic site visits. The Director will manage and mentor the Account Management in building excellent Client relationships with the entire country and chartered with building a high-performance team of sales and operation leaders.
Responsibilities
Sales Management
- Develop and execute the overall account management strategy to support client growth, retention, and long-term business objectives.
- Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts.
- Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment to achieve client success.
- Oversee the Account Management Support function, including client service, CRM reporting, operational support, and special projects.
- Serve as a member of the executive leadership team, providing strategic input through business reviews, organizational reporting, and strategic project discussions.
Drive Strategic Customer Relationships
- Mentor and develop RAMs, supporting strategic client relationships through executive engagement and key account visits.
- Drive operational excellence by championing process consistency, continuous improvement, and effective execution across client and internal teams.
- Lead account growth and planning efforts, including S&OP activities, account strategy development, business expansion, and resource prioritization.
Operational Excellence
- Serve as the executive sponsor for client accounts, driving cross-functional collaboration to ensure seamless service delivery and customer satisfaction.
- Lead and hold regional account teams accountable for project execution, performance, and client outcomes.
- Standardize account management processes, champion continuous improvement initiatives, and leverage technology to drive efficiency and growth.
- Develop client communication strategies, onboarding materials, and presentations that support an effective customer experience.
- Coach and develop RAMs and CSMs while leading account reviews and maintaining high performance in a dynamic, fast-paced environment.
Qualifications
· Bachelor’s degree in business, marketing, or related field.
· Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within the Staffing Industry or Healthcare Industry.
· Minimum five years of experience of leadership experience in building Executive relationships and presenting to senior executives of larger Corporations, preferably in the Healthcare Industry.
· Demonstrated ability to motivate, manage, and build Teams that deliver on growth targets and drive internal and external execution of the Client process.
· Excellent verbal and writing communication skills and IT fluency.
· Demonstrated Process Leadership skills with the ability to lead complex projects.
· Excellent organizational skills and ability to drive Client strategies.
· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
· Superior proficiency and Excel skills, as well as PowerPoint, Word, etc.
· Significant expertise in client/candidate management systems or IT tools such CRM, ATS, ERPs, Business Reporting, etc.
· Ability to communicate with and work at different levels and across different disciplines.
Pay Range
USD $110,000.00 - USD $140,000.00 /Yr.Originally posted on Himalayas