客户成功经理 III
Customer Success Manager III
Customer Success Manager III（远程）
为什么加入Omnicell？
作为Omnicell的Customer Success Manager，您将成为客户的战略合作伙伴和值得信赖的顾问，发挥关键作用，将客户的目标与我们的解决方案对齐，以实现可衡量的结果。您将处于提升客户满意度、留存率和增长的最前沿，通过制定定制化的成功策略，解决复杂问题，并推动跨职能项目。
您将负责：
作为Customer Success Manager III，您将：
- 通过建立牢固的长期关系并深入了解客户的业务需求，为客户提供建议，从而提供一流的客户体验。
- 利用数据驱动的见解，在定期的价值会议中制定并呈现有说服力的、可操作的建议，突出改进领域并强化Omnicell解决方案的价值。
- 以专业和紧迫的态度领导升级管理流程，确保所有相关方的责任落实，同时在客户倡导和业务需求之间保持平衡。
- 在客户和内部团队（包括销售、支持、产品管理、专业服务和培训）之间担任战略联络人，协调资源并消除产品采用的障碍。
- 通过直接对话、客户健康指标分析和结构化成功反馈会议，持续评估和验证客户成果。
- 与客户共同制定联合成功计划，定义支持其战略目标的可衡量目标。
- 向跨职能团队（如产品、工程、客户成功）提供关键见解和现场经验，以支持决策并推动有影响力的客户成果。
- 展现出强大的商业敏锐度，采用咨询式方法；能够将产品价值与客户的KPI和战略目标联系起来。
- 制定和实施续约流程，以确保客户对基于订阅的服务满意。
- 有展示具有重大业务影响的客户证言的能力，显示信任合作伙伴的地位。
- 具备强大的高管形象，能够在高风险对话中建立信任和可信度。
您需要具备：
基本资格：
- 本科学位，或在没有学位的情况下，具有医疗技术、临床支持或药房运营方面的同等经验。
查看英文原文
Customer Success Manager III (Remote)
Why Join Omnicell?
As a Customer Success Manager for Omnicell, you will be a strategic partner and trusted advisor to our customers, playing a pivotal role in aligning their goals with our solutions to drive measurable outcomes. You’ll be at the forefront of enhancing customer satisfaction, retention, and growth by developing tailored success strategies, solving complex challenges, and influencing cross-functional initiatives.
What You’ll Do
As a Customer Success Manager III, you will:
- Serve as a trusted advisor to assigned customers by building strong, long-term relationships and developing a deep understanding of their business needs to deliver a best-in-class customer experience.
- Leverage data-driven insights to craft and present compelling, actionable recommendations during regular value meetings, highlighting areas for improvement and reinforcing the value of Omnicell’s solutions.
- Lead escalation management processes with professionalism and urgency, ensuring accountability across all parties while maintaining a balance between customer advocacy and business needs.
- Act as a strategic liaison between customers and internal teams (including Sales, Support, Product Management, Professional Services, and Training) to coordinate resources and remove obstacles to product adoption.
- Continuously assess and validate customer outcomes through direct conversations, analysis of customer health metrics, and structured success feedback sessions.
- Develop and implement Joint Success Plans with customers, defining measurable goals that support their strategic objectives.
- Provide critical insights and field experience to cross-functional teams (e.g., Product, Engineering, Customer Success) to inform decisions and drive impactful customer outcomes.
- Display strong business acumen with a consultative approach; capable of linking product value to customer KPIs and strategic goals.
- Develop and implement renewal processes to ensure customer satisfaction with subscription-based services.
- Demonstrated ability to deliver compelling customer testimonials with significant business impact displaying trust partner status.
- Strong executive presence with the ability to build trust and credibility in high-stakes conversations.
Who You Are
Basic Qualifications:
- Bachelor’s degree, or in lieu of a degree, equivalent experience in healthcare technology, clinical support, or pharmacy operations will be considered.
- At least 6 years in a customer-facing role driving operational improvements and supporting adoption of technology in complex healthcare settings.
- Proven track record of overseeing multiple client engagements simultaneously, with strong prioritization and organizational skills to ensure timely and effective outcomes.
Preferred Qualifications:
- Deep understanding of Omnicell products and pharmacy workflows.
- Strong project management skills with the ability to prioritize multiple initiatives in a fast-paced setting.
- Extensive experience in issue resolution, including escalation management and navigating challenging conversations.
- Experience using data insights to articulate value propositions and optimize product performance for clients.
- Ability to identify opportunities and drive growth within a customer base.
How You’ll Elevate at Omnicell
At Omnicell, success isn’t just about what you achieve - it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Customer Success Manager, you will:
- Collaborate – Foster strong partnerships, share insights, and champion the customer voice to drive satisfaction, product adoption, and long-term success.
- Inspire – Positively influence and empower those around you to foster a high-performing, inclusive culture built on collaboration and mutual support.
- Develop – Continuously invest in your growth to become the best Customer Success Manager you can be—actively seeking feedback, learning new strategies, and refining your skills to better serve customers, support your team, and drive long-term value.
- Execute – Drive execution with precision and accountability—translating customer goals into actionable plans, managing deliverables across teams, and ensuring timely, high-impact outcomes that enhance customer satisfaction and retention.
- Impact – Act independently and make sound decisions that enhance customer relationships and contribute to future product growth and sales opportunities.
Base Compensation: $100,000.00 to $130,000.00
(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)
Originally posted on Himalayas