Corporate Travel Consultant
工作总结 为 Acendas Travel 的企业客户提供质量客户服务，他们在国内和/或国际上旅行，同时精确管理所有旅游请求，遵循适当的程序和程序。该个人必须是一个自主导和技术驱动的团队参与者。基本职责包括 ·通过多种道如电话，电子邮件，文字/SMS 或在线预订工具响应客户要求和询问。·根据客户需求接收，启动和处理航空公司，铁路，汽车，酒店和里莫尼服务预订和票务所收到的预订。· 需要大量的月度交易。· 使用全球分销系统 (GDS) 的排队，脚本和可编程密钥来成功满足旅行请求。· 作为客户的倡导者以确保在遵循旅游政策时满足旅行需求并超越客户满意度的预期。· 电子邮件监测和响应。· 按分配的特殊项目。可转移技能 · 卓越的口头和书面沟通技巧。· 有热情为客户提供主动解决方案。· 有效的强有力的咨询销售技能和倾听客户需求的能力；提供自信的建议，从而提高客户对所获得服务的满意度。·能够在高压情况下有效地优先考虑和管理多项任务，同时与客户建立关系。·优秀的批判性思维，分析和解决问题的技能。·了解企业旅游技术产品。·可以独立工作，团队内部制定战略和行动计划并实现目标和目标。·应对变化的能力。·适应多样性。·专业方式和外观。·有效的组织和时间管理能力。资格 · 需要至少四 (4) 年的企业旅行经验。· 需了解旅游机构运营情况。· 工作轮班可以覆盖长时间。· 需要对 Sabre 预订系统的先进知识。· 一次处理多项优先事项的能力已证明。公司时间是周一至星期五，天下班为7点。开放职位可能包括周末时间。原始地在喜马拉雅山上发布。
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Job Summary
Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.
Essential Duties and Responsibilities Include
- Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
- Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
- A high volume of monthly transactions is required.
- Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
- Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
- Email monitoring and response.
- Special Projects as assigned.
Transferable Skills
- Exceptional oral and written communication skills.
- Possess a passion for serving customers with proactive solutions.
- Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
- Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
- Excellent critical thinking, analytical, and problem-solving skills.
- Knowledge of corporate travel technology products.
- Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
- Ability to respond to change.
- Ability to embrace diversity.
- Professional manner and appearance.
- Effective organizational and time management skills.
Qualifications
- Minimum of four (4) years’ corporate travel experience is required.
- Knowledge of travel agency operations is required.
- Ability to work shifts to cover extended hours.
- Advanced knowledge of Sabre reservation system is required.
- Proven ability to handle multiple priorities simultaneously.
Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles may include weekend hours.Originally posted on Himalayas