客户服务 - 东部时区
Customer Care - Eastern Europe Timezone
其他限定地区（需当地身份）
公司Hublead
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Part Time
发布时间3 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.
About Hublead
Hublead is a sales productivity tool that connects LinkedIn / LinkedIn Sales Navigator with HubSpot CRM.
With Hublead, sales teams can:
- Import LinkedIn contacts & companies directly into HubSpot.
- Sync LinkedIn invitations, messages, and activity into HubSpot automatically.
- Track performance with reporting and dashboards.
- Enrich contacts with accurate email & phone data.
We’re growing fast and need someone to help us deliver the same quality of care to our customers that our product brings to their sales teams.
What you’ll do
- Manage our customer inbox (email + chat).
- Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).
- Redirect sales or training requests to the right person on our team.
- For bug reports:
- gather detailed information from the client,
- try to reproduce the issue,
- prepare a clear summary for our tech team.
- Document recurring questions and help us improve our knowledge base / FAQs.
What we’re looking for
- Excellent written communication in English (must be clear, natural, and professional)
- Good oral English skills, enough for smooth communication with our team.
- Familiarity with HubSpot CRM (or other CRM tools).
- Experience in customer support (SaaS or tech environment preferred).
- Detail-oriented, organized, and proactive.
- Comfortable working independently in a remote setup.
- Bonus: experience with LinkedIn Sales Navigator or sales tools.
Availability
- You must be available between 6:00 AM and 4:00 PM Paris time (GMT+2).
- Ideal for someone based in GMT+4 or with overlapping working hours.
- You don’t need to be online non-stop during these hours, just available to respond quickly when chats or tickets come in.
Practical details
- Freelance, remote
- Part-time to start (around half a day), with potential to expand over time.
- Direct collaboration with the founders
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。