客户营销经理
Customer Marketing Manager
**关于PDQ**
PDQ成立于美国犹他州盐湖城，让设备管理变得简单、安全且非常快速。IT团队使用我们的产品来降低复杂性，提高效率，并在他们独特的环境中增强控制力。我们得到了TA Associates和Berkshire Partners的支持，这两家是全球顶级的私募股权公司。
**我们的核心价值观：**
- **诚实：** 你通过行动透明地沟通并建立信任。
- **主人翁精神：** 你对结果负责并履行承诺。
- **协作：** 你重视不同的观点并在跨团队中有效合作。
- **改进：** 你积极寻找学习、成长和创新的机会。
**地点**
- **远程，美国** - 该职位面向居住在PDQ开放州的候选人：阿肯色州、亚利桑那州、科罗拉多州、康涅狄格州、佛罗里达州、佐治亚州、爱达荷州、伊利诺伊州、印第安纳州、肯塔基州、马里兰州、密歇根州、明尼苏达州、密苏里州、北卡罗来纳州、新罕布什尔州、俄克拉荷马州、俄勒冈州、田纳西州、德克萨斯州、犹他州、弗吉尼亚州、华盛顿州、威斯康星州。
**关于该职位：**
客户营销经理是一个独立贡献者角色，负责推动PDQ产品组合的入职、扩展和续约工作。该职位将跨职能合作，负责针对参与度、忠诚度和倡导者的项目，为客户保留和收入增长做出贡献。
**你的一天可能这样度过：**
- 在高级管理层的指导下，独立开发、实施和优化客户营销计划，如交叉销售活动和入职工作。
- 与其他营销团队合作，包括电子邮件营销、内容营销和产品营销，以制定和部署有针对性的客户营销活动。
- 协同销售和技术产品专家，组织和主持客户营销活动，包括交叉销售活动。
- 主动报告项目表现，向高级管理层提供关键见解，以指导规划和优先级排序。
- 定期且及时地构建、维护并展示由高级管理层定义的支持KPI表现的报告。
- 根据竞争和受众研究，推动新的客户营销机会和策略的实验。
- 与更广泛的营销团队合作，处理客户营销需求，如市场推出和客户沟通。
- 协助分析数据，包括产品使用情况，以了解客户痛点和参与度；提出如何解决改进机会的想法。
**我们寻找具备以下条件的人：**
- 5年以上相关工作经验
查看英文原文
**About PDQ**
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
**Our Core Values:**
- **Honesty:** You communicate transparently and build trust through your actions.
- **Ownership:** You take responsibility for outcomes and follow through on commitments.
- **Collaboration:** You value diverse perspectives and work effectively across teams.
- **Improvement:** You actively seek opportunities to learn, grow, and innovate.
**Location**
- **Remote, US** - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.
**About the role:**
The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ’s suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.
**How you might spend your day:**
- Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.
- Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.
- Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.
- Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.
- Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.
- Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.
- Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.
- Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.
**We're looking for people who have:**
- 5+ years of marketing experience
- Previous experience driving successful customer marketing programs
**Who you are:**
- Positive attitude and a passion for problem-solving
- Experience managing and executing customer marketing campaigns across parts of the customer journey
- Strong knowledge of customer marketing principles and tools
- Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
- Working analytical skills with the ability to interpret data and inform data-driven decisions
- Demonstrated ability to collaborate across teams and drive results in a fast-paced environment
**Why You'll Love Working at PDQ:**
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
- 4-Day Work Week
- Equity Participation
- Managers who champion professional development
- 100% Premium Coverage for medical, dental and vision for you and your dependents
- 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
- Company Match of the first 6% of your employee deferrals
- Flexible Paid Time Off Policy that treats you like the adult that you are
- Health Savings Account (HSA) and wellness incentives
- Quarterly Company Values Award (team member nominated)
**Equal Opportunity Employer**
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
**Work Authorization and Sponsorship**
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.