工程师 I，服务 - SCI
Engineer I, Service - SCI
简介
寻找一种更好的方式……运用你的技能和经验。现在是时候让你的才华绽放了。最大化你的知识，并用于更大的利益。与最优秀的专业人士一起，使用最先进的技术，用你创新的想法和雄心勃勃的梦想改善生活。寻找更好的方式：Sysmex的方式……以改善他人的生活。总部位于日本神户，Sysmex加拿大公司位于安大略省密西沙加。我们因最优质的产品、创新的诊断设备和信息管理系统而闻名于全球，我们应用科学来提升全球人们的生活质量。我们敏捷且富有创造力的团队致力于在实验室诊断、信息技术、流程分析和生命科学领域实现关键突破，以构建一个充满希望的未来。
职责
我们目前有一个服务工程师（SE）I的绝佳机会。服务工程师（SE）I职位负责在其指定区域内维护Sysmex产品线，需要在特定地理区域频繁出差。根据需要，该职位可能还需要支持其他区域。SE I是一个持续学习的职位，期望能够独立维护大部分Sysmex设备，并在课堂培训和现场指导之间轮换。SE I在DSM、SE III、SE主管和培训小组的密切监督下工作。该职位负责通过技术卓越和直接的客户沟通，确保并提升客户对Sysmex产品线的满意度。该职位还负责确保所有设备和系统持续按照规范运行。这主要通过定期且完整的计划维护和维修服务来实现。
主要职责和任务：
1. 安装、维护和修理Sysmex仪器和系统，包括：
- 识别和分析仪器问题。
- 按照规范进行修理。
- 升级特殊问题以减少客户停机时间。
- 根据Sysmex政策执行安装前的现场调查、安装、计划维护和经批准的修改。
2. 根据技术服务公告（TSB）和工程变更请求（ECR）流程安排修改。
3. 在所有预定时间内监控并响应通讯设备
4. 支持并负责技术相关事务
查看英文原文
Overview
Find a Better Way... ...to use your skills and experience.This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way....to improve the lives of others.Headquartered in Kobe, Japan, Sysmex Canada is located in Mississauga, ON. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory....to build a promising future.
Responsibilities
We currently have a great opportunity for a Service Engineer (SE) I. The Service Engineer (SE) I position is responsible for servicing Sysmex product lines in an assigned territory, with frequent travel within a specific geographic district. The position may require support to other districts as necessary. The SE I is a continuous learning position and is expected to independently service the majority of Sysmex equipment while rotating between classroom training and field mentoring. The SE I works under close supervision of the DSM, SE III, SE Lead, and training group. This position is responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communications. This position is also responsible for ensuring that all units and systems continue to operate to specifications. This is accomplished primarily by regular and complete scheduled maintenance and repair services.
Essential Duties and Responsibilities:
1. Install, maintain, and repair Sysmex instruments and systems, including:
- Identifying and analyzing instrument problems.
- Repairing to meet specifications.
- Escalating exceptional issues to minimize customer down-time.
- Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
2. Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
3. Monitor and respond to communication devices during all scheduled times
4. Support and provide ownership of technical issues through complete resolution at existing customer sites.
5. Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base.
6. Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
7. Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
8. Miscellaneous duties include:
- Maintain expenses within guidelines.
- Maintain high level of customer account management and organization skills.
- Maintain control of parts inventory and all company property in an organized and clean manner.
- Perform duties in such a manner as to develop confidence, promote goodwill, and Maintain or improve credibility with regard to quality of products and customer service.
- Promote Sysmex Canada, Inc. as a leader in the diagnostic market.
- Promote effective, positive and productive communication and teamwork between all Sysmex personnel.
9) Up to 75% travel required within Canada. Travel to the USA will be required for training.
Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.
Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.
Qualifications
- Associates Degree required or 2 years equivalent experience in electronics, laboratory/biomedical technology, or military experience in a technical field or equivalent.
- A valid driver’s license as this role requires driving and loading and unloading from the vehicle items such as tools, equipment, parts and supplies.
- Direct experience with Sysmex Hematology instruments in a service, applications, technical support, or other capacity would be desirable.
- Prior field service or laboratory experience is desirable.
- Electronics, biomedical or laboratory science.
- Completion of Sysmex-certified instrument training upon hire.
- Must have valid travel documents to travel to and from the USA at time of hire.
- Excellent command of English, both verbal and written; second language desirable (French)
- General computer knowledge in a Windows environment is required.
- Basic knowledge of LIS systems and interfacing principles desirable.
- Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems
- Outstanding listening skills, patience and understanding
- Demonstrated presentation and influence skills
- Team orientation; demonstrated facilitation skills.
- Ability to maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
- Ability to maintain a high energy level and positive attitude.
To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual’s ability to provide proof of current vaccination status for COVID-19. Sysmex makes reasonable accommodations when needed for medical or religious reasons. However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job including working at customer locations.
Sysmex is proud to embrace diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace.
Originally posted on Himalayas