会员倡导者（承包商）
Member Advocate (Contractor)
萨纳的愿景简单而大胆：让医疗变得简单。
我们都知道在美国就医是令人困惑、昂贵且令人沮丧的——我们的会员已经习惯了这种痛苦。这就是为什么我们正在打造一种不同的东西：以萨纳护理（Sana Care）为核心，提供整合式护理模式，让会员在无需额外费用的情况下获得无限初级护理和专家护理导航服务。
无论是快速开药方还是指导复杂的医疗旅程，萨纳护理都能让获取正确护理变得轻松。对于雇主和经纪人，我们还开发了直观的工具，使管理健康福利同样顺畅。
我们正在寻找一位勤奋、富有同理心的会员倡导者（承包商）加入我们的客户支持团队。我们正在组建一支由社工、患者倡导者、健康教练、营养师和护士组成的团队，帮助我们的会员解决日常问题。
如果你热爱解决能让人们生活更轻松的难题，欢迎与我们一同打造未来。
你将负责：
- 通过多个渠道（电话、短信、聊天和电子邮件）为客户提供准确且易于理解的健康保险和雇主福利方面的指导。
- 协助新客户完成注册流程，确保会员了解并选择合适的健康计划及其他步骤。
- 协助会员处理护理过程中的问题——无论是寻找医生、协助处理理赔问题，还是将他们转介给专业的临床护理经理。
- 向产品团队反馈会员支持相关问题，以便他们设计更好的体验。
- 努力确保会员感受到被关怀，并爱上我们的服务。
关于你：
- 双语（英语和西班牙语）优先，但非必需
- 本科学历，有2年社会工作、患者倡导或健康教练相关经验优先
- 能够适应远程办公
- 沟通能力优秀
- 优先考虑英语和西班牙语流利的候选人
- 有医疗和/或保险福利知识优先
- 具备创业精神。自主性强。热衷于从零开始打造事物
- 价值观导向。你关心如何让我们的医疗体系更好地服务于个人和企业主
- 坚韧不拔。你不害怕亲自动手，在需要时努力工作
- 能够适应变化。我们是一家初创公司，需要能够适应传统之外工作的人员
查看英文原文
Sana’s vision is simple yet bold: make healthcare easy.
We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.
Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.
We are looking for a hard-working, empathetic Member Advocate (Contractor) to join ourcustomer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
If you love solving hard problems that make people’s lives easier, come build with us.
What you will do:
- Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
- Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
- Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
- Give feedback to the product team about member support issues so they can design better experiences.
- Generally strive to make sure members feel taken care of and love our service.
About you:
- Bilingual (English and Spanish) preferred but not required
- Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
- Comfortable with remote work.
- Excellent communicator.
- Strong preference for candidates fluent in Spanish and English.
- Some knowledge of healthcare and/or insurance benefits preferred.
- Entrepreneurial. Self-directed. Excited to build something from scratch.
- Values-oriented. You care about making our healthcare system work better for people and business owners.
- Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
- Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
- Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Benefits:
- Remote company with a fully distributed team – no return-to-office mandates
- Direct positive impact on members’ lives – wait until you see the positive feedback members share every day
About Sana
Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence.
We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you.
Originally posted on Himalayas