IT Infrastructure Operations Engineer II
关于工作 我们正在寻找一个经验丰富的 L2IT 基础设施运营工程师，以为我们的企业服务器和网络基础设施提供先进技术支持。这个中级职位弥合了前线支持与专家级工程之间的差距，处理升级事件，执行复杂故障解决方案并促进运营卓越性。理想候选人将拥有戴尔 PowerEdge 服务器，思科网络设备和企业监控解决方案的实践经验。你将为 L1工程师提供指导，参与变化管理活动，并与跨功能团队合作，以确保24×7全球环境中关键基础设施的高可用性和性能。主要责任 · 为升级服务器和网络事件提供先进故障解决和故障隔离，利用 iDRAC,Redfish 和思科 CLI 工具来诊断和解决复杂的问题。·按照标准化的程序在戴尔 PowerEdge 服务器上执行固件，BIOS 和驱动程序更新，确保最小的服务干扰和保持系统稳定性。· 执行 Cisco 路由器和开关的 IOS/NX-OS 固件和软件更新，遵守更改管理协议并进行更新后验证。·与服务器基础设施的硬件断机/修复程序进行管理，协调戴尔支持对保质要求，零部件订单和现场技术人员发送时间安排。·定期进行网络健康审计和性能分析，确定潜在的瓶并建议优化措施以防止服务恶化的情况。· 与 SRE 团队合作增强监控仪表板和精细报警门，确保主动检测基础设施不稳定性或安全事件。· 辅导和提供技术指导 L1工程师，进行知识转让会议并协助复杂的票务解决方案以建立团队能力。· 在重大事件后参与无辜的死后检查，为根源分析做出贡献，并实施预防措施来提高系统可靠性。· 维护和更新操作运行簿，网络图形和技术文档以反映当前配置和最佳实践。·支持包括设备供应，资产跟踪以及与供应商协调24x7在线硬件返回和修理等硬件生命周期管理活动。· 提供24x7现场硬件恢复和修复。
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About the Job
We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence. The ideal candidate will possess hands-on experience with Dell PowerEdge servers, Cisco networking equipment, and enterprise monitoring solutions. You will mentor L1 engineers, participate in change management activities, and collaborate with cross-functional teams to ensure high availability and performance of critical infrastructure in a 24x7 global environment.
Key Responsibilities
- Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolve complex issues.
- Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures, ensuring minimal service disruption and maintaining system stability.
- Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation.
- Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering, and scheduling on-site technician dispatch.
- Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation.
- Collaborate with the SRE team to enhance monitoring dashboards and refine alerting thresholds, ensuring proactive detection of infrastructure instability or security events.
- Mentor and provide technical guidance to L1 engineers, conducting knowledge transfer sessions and assisting with complex ticket resolution to build team capability.
- Participate in blameless post-mortems following major incidents, contributing to root cause analysis and implementing preventative actions to improve system reliability.
- Maintain and update operational runbooks, network diagrams, and technical documentation to reflect current configurations and best practices.
- Support hardware lifecycle management activities including equipment provisioning, asset tracking, and coordination with vendors for hardware returns and repairs.
- Provide 24x7 on-call support for critical escalations, ensuring rapid response to high-priority incidents affecting production systems.
- Collaborate with the FTE IT Team Lead on capacity planning activities, providing data-driven insights on infrastructure utilization trends and growth projections.
Required Skills
- Related field Experience with 5+ years of hands-on experience in enterprise IT infrastructure operations.
- Strong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management.
- Solid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures.
- Working knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection.
- Excellent problem-solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments.
- Industry certifications such as, Dell Server certifications, or ITIL Foundation; ability to work rotating shifts in a 24x7 global support model.
Tools Required
- Server & Hardware Tools: Dell iDRAC, Lifecycle Controller, OpenManage, RAID/PERC utilities for server provisioning, firmware baselining, and remote management.
- OS Deployment Tools: PXE boot infrastructure, iDRAC Virtual Media, Windows Server & Linux ISOs with hardening and automation scripts.
- Network Tools: Cisco IOS CLI, PoE management, VLAN/QoS configuration tools, network monitoring, and bandwidth/latency testing utilities.
- Automation & Operations Tools: Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms for global 24x7 operations.
Originally posted on Himalayas