报告与升级经理
Manager Reporting & Escalation
负责中央对账单元（CRU）内所有对账活动的报告、分析和异常处理管理功能。该职位确保在集团运营、财务及国际运营部门中，对账逾期、未匹配异常、SLA合规性及控制缺口进行主动跟踪、升级和管理。通过结构化仪表盘、MIS及治理论坛（如FROC、ORRC、OGRM）的报告包，该职位为高级管理层提供可操作的见解。
关键成果领域
- 治理报告：为FROC、ORRC和OGRM论坛提供及时准确的仪表盘和演示报告包。
- 异常管理：对各类对账中的逾期/未匹配事项实现全面可视和关闭跟踪。
- 升级矩阵：严格执行升级矩阵——T+X规则、责任人和行动时间表。
- SLA监控：对对账完成和异常关闭的SLA遵守情况进行跟踪并每月报告。
- 问题趋势：识别并标记因流程或系统导致的重复异常原因或对账缺口。
- 数据准确性：确保源系统（TLM、Flex等）与报告平台之间的数据一致性。
- 建立自动化跟进机制。
知识、技能和经验
知识：
- 对Nostro、内部账户、杂项GL、VAT流程和监管对账要求有深入理解。
- 熟悉对账系统架构，包括流程设计、逻辑配置和数据输入依赖关系。
- 熟悉财务控制、GL会计原则、拨备和冲销政策以及外部审计要求。
- 对账政策、SLA治理和报告原则。
- 熟悉审计响应、RAR流程及治理论坛如FROC和ORRC。
技能：
- 强大的分析和诊断能力，能够解读MI、异常趋势并推动战略流程改进。
- 与运营、财务、审计和技术跨职能领导有效合作的干系人沟通和影响能力。
- 熟练使用对账平台（如TLM）和数据治理工具。
- 能够解读趋势、解释差异，并将对账与更广泛的控制主题联系起来。
- 注重准确性，具备良好的治理意识。
查看英文原文
To lead the reporting, analytics, and escalation management function for reconciliation activities across the Central Reconciliation Unit (CRU). This role ensures that aging, unmatched breaks, SLA compliance, and control gaps are actively tracked, escalated, and governed across Group Operations, Finance, and international operations units. The role is pivotal in providing actionable insights to senior management through structured dashboards, MIS, and packs for governance forums such as FROC (Financial Reconciliation Oversight Committee), ORRC (Operations Risk & Resilience Committee), and OGRM (Operations Group Risk Management).
Key Result Areas
- Governance Reporting: Timely and accurate dashboards and presentation packs for FROC, ORRC, and OGRM forums.
- Breaks Management: Full visibility and closure tracking of aging/unmatched items across reconciliation types.
- Escalation Matrix: Active enforcement of escalation matrix – T+X rules, responsible owners, and action timelines.
- SLA Monitoring: SLA adherence on reconciliation completion and break closures tracked and reported monthly.
- Issue Trends: Identification and flagging of recurring break reasons or reconciliation gaps by process/system.
- Data Accuracy: Ensure consistency of data across source systems (TLM, Flex, …) and reporting platforms.
- Automated follow-up mechanisms instituted.
Knowledge, Skills and Experience
Knowledge:
- Deep understanding of reconciliation processes across Nostro, Internal accounts, Sundry GLs, VAT Process and Regulatory Reconciliation requirements.
- Strong knowledge of reconciliation systems architecture, including workflow design, logic configuration, and data feed dependencies.
- Familiarity with financial controls, GL accounting principles, provisioning and write-off policies, and external audit requirements.
- Reconciliation policy, SLA governance, reporting principles.
- Familiarity with audit responses, RAR processes, and governance forums like FROC and ORRC.
Skills:
- Strong analytical and diagnostic skills, with the ability to interpret MI, break trends, and drive strategic process change.
- Stakeholder engagement and influencing skills to work effectively with cross-functional leaders across Operations, Finance, Audit, and Technology.
- Proficiency in reconciliation platforms (e.g., TLM) and data governance tools.
- Ability to interpret trends, explain variances, and link reconciliation to broader control themes.
- Accuracy-focused, governance mindset.
- Strong Excel, dashboarding, and communication skills.
Education & Experience:
· Graduate/Postgraduate in Business, Finance, or Analytics; MBA preferred.
10+ years in banking operations, governance, or reporting functions, ideally with exposure to reconciliation or risk reporting.
Originally posted on Himalayas