IT Consultant
IT 顾问 全方位支持 （级别13）地点：远程 （南非，支持英国时间）薪资：每月可达50,000美元公司的信息 我们是一个动态的全球招聘业务，在快速发展和高需求环境中运营。我们的团队依赖无的 IT 支持以确保日常运作顺利跨越多个地区。我们正在寻找一个多功能和主动的 IT 顾问来作为我们的 IT 职能的支柱，提供全面的支持并为推动创新和效率的项目做出贡献。角色概述 这是一项实践的，全面的 IT 角色，你将在广泛的系统和技术中提供1,2和3级的支持。你将与高级高管密切合作，迅速和专业地支持他们处理紧急问题。这份职位还涵盖基础设施，应用程序，安全和基于项目的 IT 任务。你通常会担任唯一的 IT 支持技术人员，并与 IT 负责人进行报告和协作，因此信任，独立性和问责制是关键。关键责任 ·提供端到端 IT 支持 （级别13）,有效处理门票，并在必要时升级。·为执行领导提供紧急，高质量的支持，确保最小停机时间。·管理和维护微软环境，包括：· Azure · Microsoft 365 Suite · Dynamics ·支持和管理其他平台，如 Darktrace,Mercury 和 HALO （如果需要）提供 HALO 的培训). ·监测，分析和应对安全日志以及潜在违规行为，确保系统安全且符合。·在全球业务中提供基础设施和应用程序支持。·协助并执行基于项目的工作，与利益相关者合作改善 IT 运营。·作为所有 IT 问题的主要接触点，与 IT 领导人一起拥有该功能。·建立强大的整个业务沟通道，为用户提供各级的支持，从顾问到高管。要求 · 具有强大的实操了解 (Azure, Dynamics, 365). ·接触或愿意学习 DarkTrace,Mercury 和 HALO. · 在基础设施支持 ·应用程序支持 ·风险与安全管理等方面经验证明。
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IT Consultant – All-Rounder Support (Level 1–3)
Location:Remote (South Africa, supporting UK hours)
Salary:Up to R50,000 per month
About the Company
We are a dynamic global recruitment business, operating in a fast-paced, high-demand environment. Our teams rely on seamless IT support to ensure day-to-day operations run smoothly across multiple regions. We are seeking a versatile and proactiveIT Consultantto act as the backbone of our IT function, providing full-spectrum support and contributing to projects that drive innovation and efficiency.
Role Overview
This is a hands-on, all-rounder IT role where you will deliverLevel 1, 2, and 3 supportacross a wide range of systems and technologies. You will work closely with senior executives, supporting them with urgent issues swiftly and professionally. The role also covers infrastructure, applications, security, and project-based IT tasks. You will often act as the sole IT support technician, reporting into and collaborating with the Head of IT, so confidence, independence, and accountability are key.
Key Responsibilities
- Provide end-to-end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.
- Deliver urgent, high-quality support to executive leadership, ensuring minimal downtime.
- Manage and maintain Microsoft-based environments, including:
- Azure
- Microsoft 365 Suite
- Dynamics
- Support and administer additional platforms such asDarktrace,Mercury, andHALO(training provided with HALO if required).
- Monitor, analyze, and respond tosecurity logsand potential breaches, ensuring systems are secure and compliant.
- Provideinfrastructure and application supportacross the global business.
- Assist with and deliverproject-based tasks, working with stakeholders to improve IT operations.
- Act as thefirst point of contact for all IT issues, taking ownership of the function alongside the IT leader.
- Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.
Requirements
- Minimum5 years’ experiencein IT support roles, ideally within a fast-paced, global, or high-pressure environment.
- Proven experience inLevel 1, 2, and 3 support.
- Strong working knowledge ofMicrosoft environments(Azure, Dynamics, 365).
- Exposure to or willingness to learnDarktrace, Mercury, and HALO.
- Demonstrated experience in:
- Infrastructure support
- Application support
- Risk and security management(e.g., monitoring security logs, managing breaches).
- Project-based IT delivery
- Excellent communication skills with the ability to engage and support users at all levels, including senior executives.
- Confident working as asole IT support technician, taking ownership and accountability.
- Ability to workremotelyand independently, while aligning with UK business hours.
What We Offer
- Competitive salary package up toR50,000 per month.
- Opportunity to work with aglobal, fast-moving business.
- Exposure to cutting-edge IT systems and technologies.
- A supportive environment where you will collaborate directly with IT leadership.
- Flexibility ofremote workingwhile contributing to an international business.
Originally posted on Himalayas