社交媒体洞察分析师-国际远程
Social Media Insight Analyst- International Remote
职位描述：
ICUC 是过去 20 多年来全球社交媒体解决方案的领导者。截至目前，ICUC 团队成员超过 350 人，分布在 35 个国家，覆盖 50 种语言，全天候运作。在唯一不变的就是变化的环境中，我们为品牌和受众在社区和社交媒体之间建立共同点。我们以独特的基于精英主义的文化为动力，带来激情、专业知识和必要的平衡，以保持我们为自己设定的航向：成为最好的，我们雇佣最好的。你准备好成为 ICUC 团队的一员了吗？
我们一直在寻找有才华的人加入我们的团队。这是一个面向未来职位的开放机会——随时申请。
职位概述：
作为洞察分析师，你将负责利用社交媒体数据的力量，将复杂洞察转化为有影响力的叙述。你将运用数据叙事的专业知识，发现社交媒体如何直接影响企业的品牌表现。我们需要一位高度适应性强且以结果为导向的分析师，在快节奏的虚拟环境中茁壮成长。你将具备扎实的社交媒体数据分析基础，同时具备快速学习新工具和方法的能力，以保持领先。此职位需要独立主动性和协作精神，因为你将与团队紧密合作，为客户交付可操作的社交媒体洞察。
职责：
- 主动了解数字营销相关的最新趋势、最佳实践和相关信息。
- 从各种社交媒体平台和其他来源收集、整理和格式化大型数据集，确保数据完整性和遵守既定的数据治理协议。
- 开发全面的工作簿和其他文档，以支持你的数据分析工作。利用你对数据的深入理解，提取能为客户带来实际价值的可操作见解，超越基本报告。
- 撰写引人入胜的报告和演示文稿，有效地向客户传达你的见解。这些成果应体现你工作的高质量，并维护 ICUC 的品牌形象。
- 参与质量控制计划、数据管理最佳实践和流程优化工作。为提升 ICUC 洞察与分析质量的头脑风暴和其他计划做出贡献。
- 为收入提供支持
查看英文原文
Job Description:
ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?
We’re always looking for talented individuals to join our team. This is an open opportunity for future roles—apply anytime.
Position overview:
In the role of an Insights Analyst, you will be responsible for harnessing the power of social media data to translate complex insights into impactful narratives. You'll leverage your expertise in data storytelling to uncover how social media directly influences a business's brand performance. We seek a highly adaptable and results-oriented analyst who thrives in a fast-paced virtual environment. You'll possess a strong foundation in social media data analysis, coupled with a keen ability to learn new tools and methods to stay ahead of the curve. This role demands both independent initiative and collaborative spirit, as you'll work closely with the team to deliver actionable social media insights to our clients.
Responsibilities:
- Proactively stay abreast of current and emerging trends, best practices, and relevant information pertaining to digital marketing.
- Collect, compile, and format large datasets from diverse social media platforms and other sources, ensuring data integrity and adherence to established data governance protocols.
- Develop comprehensive workbooks and other documentation to support your data analysis efforts. Leverage your advanced understanding of the data to extract actionable insights that generate tangible value for the client beyond basic reporting.
- Craft compelling reports and presentations that effectively communicate your insights to the client. These deliverables should reflect the high quality of your work and uphold the ICUC brand image.
- Participate in quality control initiatives, data management best practices, and workflow optimization efforts. Contribute to brainstorming and other initiatives designed to elevate the quality of ICUC Insights & Analytics.
- Provide support for revenue and growth initiatives through ad-hoc requests that bolster the Insights department’s position and contribute to achieving strategic business goals.
KPIs:
- Complete all assigned reports every month, ensuring 99% of deadlines are met, to deliver timely and relevant insights to clients and stakeholders.
- Attend 95% of team meetings during the year, including any mandatory connects, to actively contribute insights, share knowledge, and foster collaboration within the team.
- Successfully complete required learning courses from our internal hub to stay updated on company policies and requirements.
- Identify and complete two relevant non-required learning courses per quarter to enhance expertise in data storytelling, advanced analytics techniques, or emerging social media platforms and technologies.
- Maintain a 98% accuracy rate in all reports by proactively monitoring data discrepancies, investigating potential issues, and implementing timely solutions to ensure data integrity and consistency.
- Implement one workflow optimization per quarter to streamline analysis processes, improve efficiency, and enhance the delivery of actionable insights.
- Contribute to a minimum of two non-recurring requests per quarter aimed at supporting revenue growth and/or marketing initiatives
The ideal candidate will have:
- Minimum 2 years of experience in social media analytics, with a demonstrably strong track record of utilizing social listening tools to generate valuable insights. Prior experience with quality assurance will be considered an asset.
- Advanced proficiency in industry-standard social media analytics and listening tools such as Brandwatch, Talkwalker, Sprinklr, and Khoros.
- Ability to effectively communicate complex social media data insights to both technical and non-technical audiences.
- A strong desire to contribute to a high-performing team environment, fostering open communication and collaboration to achieve shared goals.
- Experience applying industry best practices to ensure data accuracy, analysis effectiveness, and report quality.
- The ability to manage multiple tasks efficiently, ensuring adherence to established quality standards.
- Proven ability to analyze complex data sets, identify trends and patterns, and translate insights into actionable recommendations.
- The ability to create clear, compelling, and visually appealing presentations and reports that effectively communicate data insights. Experience with graphic design is a plus.
- Solid understanding of computer applications, spreadsheet software, and Microsoft Office Suite.
- The ability to actively listen to client needs and project requirements to ensure alignment and deliver high-quality results.
AdditionalRequirements:
- The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments.
- Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration.
- Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations.
- Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role.
Additional information:
Vacancy: Is this posting for the purposes of filling an existing vacancy? No
The salary range for this position is CAD $63,000-78,000k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.
We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.
Location:
Canada - International – RemoteBrand:
IcucTime Type:
Full timeContract Type:
PermanentOriginally posted on Himalayas