Customer Success Manager (CSM)
我们正在寻找谁...BloomNation 正在迅速扩大规模，并寻求一个客户成功经理。你将发挥为你的业务簿提供价值的重要作用：帮助我们的花园合作伙伴发展他们的业务，与他们建立关系，确保强大的客户保留。这个角色最适合的是有同情心的人，驱动，喜欢用优雅和热情解决复杂的问题，并且平衡竞争性质与团队参与者。在压力下工作以及对模糊感感到舒服也很重要 - 我们喜欢快速移动，这意味着事情可以变得快！你应该在客户成功角色中至少有1年的经验，负责保留专用商业书籍。西班牙语双语是一个大优势！具体来说，你将... · 拥有商业书本，确保所有客户都获得从 Promade 那里的价值。·保持高的 retention 和建立信任与你的商业书。· 推动我们 Point-Of-Sale 系统的采用，仪表板功能和其他元素。· 确定那些机会升级和扩张，并采取行动抓住机会。·通过电子邮件和电话处理你的商业书支持请求。· 处理接入的支持问题，准确诊断它们，并增加工程团队的错误。· 作为 Promade 合作伙伴的倡导者，同时及时有效地解决问题的优秀服务。· 识别趋势和效率低下以增强支持流程和改善用户体验。· 一个产品传教师！帮助合作伙伴使用我们的 Promade 产品来改变当地企业与社区联系的方式。· 医疗/牙科/视觉覆盖率很好 · MacBook Pro 和家庭办公用品提供完全远程角色 · 能够塑造你的职业生涯并立即影响 · 在一个快速的，有趣的环境中工作与来自世界各地的人群 你将卓越... · 一个自然人和关系建设者 · 热衷于服务小企业和成为一个不断增长的初创公司 · 有技术知识，可以迅速获得销售/支持
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Who we are looking for…
BloomNation is scaling rapidly and seeking a Customer Success Manager.
You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention.
This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly!
You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business. Bilingual in Spanish is a big plus!
Specifically, you will…
- Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
- Maintain high retention and build trust and rapport with your book of business.
- Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
- Identify opportunities for upsell and expansion, and take action to capture those opportunities.
- Handle support requests from your book of business via email and phone.
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
- Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
- Identifying trends and inefficiencies to enhance the support process and improve the user experience.
- A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.
What’s in it for you...
- Personal career development that focuses on where you want to grow, not just the needs of the company
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Fully-remote role with MacBook Pro and home-office supplies provided
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from all over the world
You will excel if you are...
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well in a start-up environment
More about us - Promenade
Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles.
Additional highlights…
Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.)
Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”
Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica
Why join Promenade?
If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.
Originally posted on Himalayas