XTN-5B8C403 | CUSTOMER SOLUTIONS AGENT
客户解决方案代理负责为加拿大各地的 Zucora 客户提供卓越的客户服务。该角色通过响应查询，解决产品保护计划相关的问题，并在快速发展的远程环境中确保积极，高效和同情感的客户体验来支持客户。·健康保险/HMO ·享受无限的 MadMax 咖啡 ·多种学习与增长机会 ·可访问云 HR 平台 (Sprout) ·超出标准页面 ·通过口头和书面沟通提供专业，礼貌的客户服務 ·迅速回复客户查询，服务请求和协助需求 · 通过解决方案专注和同情的方法来解决客户问题 · 保持保密性，并谨慎处理敏感的客户信息 ·积极倾听客户，在必要时寻求澄清，提供准确的信息 · 保持对 Zucora 保护计划，产品和客户服务技术的实操了解 · 在实现个人绩效目标同时有效地执行分配给出的日常任务 · 参加虚拟会议，人际培训会和团队讨论 · 与团队合作平衡个人的责任，并为一个积极的团队环境做出贡献 · 提供和接受建设性反，同时表现出专业精神和冷静感 · 高中文凭或相等级 · 至少1年客户服务经验 ·强大的口头和书面沟通技能 · 在快速的环境中有效地多任务工作的能力 · 能够遵循详细的书面和语言指令 · 具有解决问题，分析和倾听能力 · 使用技术和客户服务系统的舒适性 ·在呼叫中心环境中的客户服务体验 ·熟悉技术程序 · 证明达到或超越绩效目标的能力 · 在远程或虚拟工作环境中工作经验 原创发布在喜马拉雅地区
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The Customer Solutions Agent is responsible for delivering exceptional customer service to Zucora customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Provide professional, courteous customer service through verbal and written communication
- Respond promptly to customer inquiries, service requests, and assistance needs
- Resolve customer concerns using a solutions-focused and empathetic approach
- Maintain confidentiality and handle sensitive customer information with discretion
- Actively listen to customers, seek clarification when necessary, and provide accurate information
- Maintain a working knowledge of Zucora’s protection plans, products, and customer service technologies
- Execute assigned daily tasks efficiently while meeting individual performance goals
- Participate in virtual and in-person meetings, training sessions, and team discussions
- Balance individual responsibilities with team collaboration and contribute to a positive team environment
- Provide and accept constructive feedback while demonstrating professionalism and composure
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Strong verbal and written communication skills
- Ability to multitask and work effectively in a fast-paced environment
- Ability to follow detailed written and verbal instructions
- Strong problem-solving, analytical, and listening skills
- Comfortable using technology and customer service systems
- Customer service experience in a call center environment
- Familiarity with technical procedures
- Demonstrated ability to meet or exceed performance goals
- Experience working in a remote or virtual work environment
Originally posted on Himalayas