销售主管 – 微软（EMEA）
Sales Executive – Microsoft (EMEA)
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工流程。我们的愿景一致，是一个员工可以茁壮成长的地方。
销售主管，微软，英国及爱尔兰 - 数字客户体验
团队：
TTEC Digital 微软合作伙伴业务团队是一个全球330名专家组成的快速增长团队。他们曾获得年度合作伙伴和鹰奖，拥有最新的 Azure AI、Power Platform 和 Microsoft 业务应用认证，并享受成为 Microsoft AI 和业务应用核心圈成员的荣誉。该团队提供技术领先的解决方案，使 TTEC Digital 客户能够提供卓越的客户体验（CX）。
机会：
加入销售团队的时机从未如此理想。随着客户体验（CX）市场在全球持续增长，TTEC Digital 一直在精心收购领先的超大规模系统集成商，以在 TTEC Digital 框架下打造一系列行业领先的最佳实践。
我们构建了一个品牌化的差异化交付模式，现在可以为客户提供更大规模、多业务的解决方案。凭借40多年的经验，我们正在将成果推向新的高度。
您新销售资源包中的一些最佳工具包括：
- sandcastlecx：我们的售前环境，用于高价值客户，可实现特定用例的构建和测试。
- cxedge：我们的业务交付方法论，适用于所有 TTEC Digital 客户，创建灵活的多业务解决方案架构。
- surround cx：我们的托管服务产品，包括 -cx 成功计划、cx 平台监控、cx 平台托管和 cx 创新服务。
随着我们在 EMEA 的扩展，我们正在建立一种以员工为中心的文化，由经验丰富的领导团队和才华横溢的员工支持，他们准备与现有和新客户合作，满足他们对变革性 CX 解决方案的需求。
职位：
销售总监负责通过新客户和拓展现有业务来创造商业收入。您将与业务发展专员合作，确定战略目标并生成机会。您还将与微软建立和管理企业合作伙伴关系，从而推动收入和共同价值。
关键职责
- 制定联合目标客户策略和营销活动，带来新业务。
- 建立牢固的关系
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Sales Executive, Microsoft, UK&I - Digital CX
The Team:
The TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
The Opportunity:
There has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.
We have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.
Some of the best tools in your new sales resource kit includes:
- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.
- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.
As we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.
The Role:
The Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
Key Accountabilities
- Create joint target account strategies and marketing activities that result in new business.
- Develop strong relationships with Microsoft Leadership and Sales Representatives.
- Research, mine social media and identify strategic sales opportunities.
- Conduct opportunity assessments of clients and proactively develop account plans.
- Work collaboratively to build presentations that promote our unique selling points to prospects.
- Develop SOWs and RFPs that meet our established margin requirements.
- Integrate client, prospect and partner feedback to expand our offerings within our account.
- Maximize account value by widening our offerings within existing accounts.
- Present proposals to client decision makers for renewal and new business.
- Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
- Partner with Client Account Managers to ensure a high degree of client satisfaction.
Competencies
- Strong interpersonal skills, integrity and honesty to support what is best for the client.
- Have a positive disposition with a result oriented, problem solving mindset.
- Be able to gain credibility in order to provide leadership to clients and your sales team.
- Understand and communicate technical concepts across all levels of an organization.
- Assess customer challenges and pain points.
- Develop consultative selling relationships with customers and partners.
- Demonstrate negotiation skills to overcome objections.
- Work independently and as part of a team to achieve desired outcome.
Education and Experience
- Bachelor’s degree in Computer Science, MIS, or relative field experience.
- Certification in CX related Microsoft disciplines or possess the knowledge to become certified.
- Experience working directly with Microsoft to support client conversations.
- 5 years or more experience working with relevant Microsoft technologies in a sales environment.
- At least 3 years of experience leading bid and deal teams.
- Have 3 years of experience partnering with Microsoft across multiple commercial teams.
Originally posted on Himalayas