用户支持项目经理
User Support Program Manager
概述
职位名称：用户支持项目经理
支持机构：美国司法部（DOJ） - MEGA 6 自动化诉讼支持
职位类型：全职，视合同授予情况而定
地点：远程办公
背景调查：公众信任级别 - 申请时不需要具备背景调查资格，但在入职前必须能够获得并保持公众信任级别的背景调查。
福利：健康、牙科和视力保险，401(k)，学费报销，灵活支出账户（FSA），11个带薪联邦假日，3周带薪休假
ITC Federal, LLC（ITC）将自动化和人工智能、客户体验以及金融服务领域的技术进步与政府任务挑战相结合，提高运营效率并增强国家安全。我们利用最新的技术创新和成熟的方法，更好地服务于DHS、DOJ和DoW的员工、客户和项目，无论规模或复杂性如何。ITC位于弗吉尼亚州费尔法克斯，提供具有竞争力的薪酬和福利计划，以及具有挑战性和成就感的职业工作环境。
我们正在寻找一位经验丰富的用户支持项目经理，以支持ITC Federal在预计的MEGA 6自动化诉讼支持（ALS）项目下为美国司法部（DOJ）的工作。这是一个完全远程的职位，支持DOJ复杂的诉讼任务。
重要提示：此职位是与MEGA 6合同车辆授予直接相关的。ITC Federal仍需在该合同车辆下获得单独的任务订单后才能雇佣员工。因此，该职位为全职，且取决于合同授予和相关任务订单的授予。
职位概述：
负责为使用广泛应用程序和硬件的大型组织部门设计、实施和监督最终用户支持的高级承包商。
项目背景：
该职位支持预计的MEGA 6采购项目下的美国司法部（DOJ）。MEGA 6预计将延续DOJ的多奖项合同车辆，用于自动化诉讼支持（ALS）服务，遵循MEGA 5合同的结构。这些合同旨在为DOJ的办公室、委员会、部门和其他联邦机构提供信息技术、专业服务和诉讼支持工具，以高效管理复杂的法律程序。
职责
职责：
- 例如
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Overview
JOB TITLE: User Support Program Manager
AGENCY SUPPORTED: U.S. Department of Justice (DOJ) – MEGA 6 Automated Litigation Support
POSITION TYPE: Full-Time, Contingent Upon Award
LOCATION: Remote
CLEARANCE: Public Trust – Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks’ Paid Time Off
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
We are seeking an experienced User Support Program Manager to support ITC Federal’s work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ’s complex litigation mission.
Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.
POSITION OVERVIEW:
Senior Contractor responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.
PROGRAM CONTEXT:
This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ’s multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.
Responsibilities
RESPONSIBILITIES:
- For example, in the Civil Division, the User Support Program Manager would be the senior person overseeing the Division’s Self Help Program.
- Responsible for designing, directing, and evaluating the effectiveness of the entire program.
- Oversees all aspects of user and system documentation, training, communications, budgeting and staffing.
- Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment.
- Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff.
Qualifications
REQUIRED:
- Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
- Authorized to work in the United States.
- Ability to work effectively in a fully remote environment.
- At least seven years of providing direct support to end users of computer applications preferred, including at least three years supervising a team providing such support.
- Experience actually setting up an end user support program.
- Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported.
- At least two years of experience in automated litigation support very strongly preferred.
- Outstanding oral and written communications skills required.
PREFERRED QUALIFICATIONS:
- Experience with DOJ office automation environments extremely helpful.
- Undergraduate degree strongly preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- This is a fully remote position; work is performed from a home office.
- Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
- Work is primarily sedentary, performed while using a computer for extended periods of time.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
Originally posted on Himalayas