Customer Care Agent
关于 doola doola 是一个动态的公司，致力于简化业务形成，支付设置，合规，税收等复杂性。我们使各种规模的企业家和企业能够轻松地入金融和监管要求的复杂景观，使他们能专注于真正重要的东西 - - 建立和发展他们的企业。About Role 我们正在寻找一个积极可靠的客户服务代理人加入我们的不断增长的团队。在这个角色中，你将成为与客户沟通的前线，提供快速，有帮助和同情的支持。理想的候选人有经验在客户支持角色工作，在快速发展环境中勃发展，并且能够舒适地导航模糊性，同时保持关注结果。关键责任 ·通过电子邮件和电话为客户提供实时支持 ·以及时，友好和专业的方式管理和解决客户查询 ·保持客户互动和后续情况的准确记录 ·适当地扩大复杂的问题，同时让客户了解 ·满足响应时间，解决方案和客户满意度 KPI ·采取倡议改善内部流程和客户体验 · 保持最新的产品更新，政策和程序技能和资格 · 2年以上客户服务职业经验 （聊天或电话支持优先）·强大的书面和口头沟通能力 · 在动态，经常模糊的环境中保持组织性和满足截止日期的能力 · 一次处理多个对话或任务的方便 · 优秀的问题解决技巧和关注细节 · 自主创业者具有强烈的所有权感和跟进资格 • 与 HubSpot,Intercom 和其他帮助桌软件工作的经验 · 创业或高增长环境体验 为什么加入我们 • 与一个动态创新型公司合作的机会，在行业前沿。• 具有增长和发展的机会的协作和支持性团队环境。• 有竞争力的补偿包，带有疯狂的增长机会。我们的价值观和非价值观 • 建立团队价值观至关重要。我们认为识别团队非价值值观同样是必不可少的。我们更强大地推动我们的使命，同时考虑到既值观又非价值。注意：我们将这些分享得尽可能简单，透明。
查看英文原文
About doola
doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.
About the Role
We're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.
Key responsibilities
- Provide real-time support to customers via email and phone
- Manage and resolve customer inquiries in a timely, friendly, and professional manner
- Maintain accurate records of customer interactions and follow-ups
- Escalate complex issues appropriately while keeping the customer informed
- Meet response time, resolution, and customer satisfaction KPIs
- Take initiative to improve internal processes and customer experiences
- Stay up-to-date on product updates, policies, and procedures
Skills and qualifications
- 2+ year of experience in a customer service role (chat or phone support preferred)
- Strong written and verbal communication skills
- Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
- Comfortable handling multiple conversations or tasks simultaneously
- Excellent problem-solving skills and attention to detail
- Self-starter with a strong sense of ownership and follow-through
Bonus qualifications
- Experience working with HubSpot, Intercom, or other help desk software
- Startup or high-growth environment experience
Why join us
• Opportunity to work with a dynamic and innovative company at the forefront of the industry.
• Collaborative and supportive team environment with opportunities for growth and development.
• Competitive compensation package with insane opportunity for growth.
Our values and non-values
• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.
• Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: doola.com/careers/
If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.
doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas