自动化工程师（客户服务）
Automation Engineer (Customer Service)
关于Nebius：
Nebius正在引领全球AI经济的云基础设施新时代。我们打造了一个全栈AI云平台，支持开发者和企业从数据和模型训练到生产部署的全流程，无需承担构建大型内部AI/ML基础设施的成本和复杂性。
由工程师打造，为工程师而生。从大规模GPU编排到推理优化，我们在计算、存储、网络和应用AI领域负责解决各种难题。
在纳斯达克上市（NBIS），总部位于阿姆斯特丹，我们在欧洲、英国、北美和以色列设有研发中心，拥有全球业务覆盖。我们的团队超过1500人，其中包括数百名在硬件、软件和AI研发方面具有深厚专业知识的工程师。
关于团队
Nebius的客户服务团队每月处理数千个请求——配额申请、账单操作、计划中的企业集群升级和事件通知。七个月内数量增长了130%，并随着客户群的增长持续增加。
我们正在组建一个专门的自动化团队，将重复的手动工作转化为可扩展、可维护的系统：基于LLM的代理、自助流程和基础设施工具。
职位描述
我们正在寻找一名自动化工程师，设计并构建将重复的客户服务工作转为自动化流程的系统。你将直接处理工单系统数据，构建LLM代理，开发自助流程，并将解决方案与内部Nebius系统集成。
你的职责包括：
- 构建代理和脚本以自动化配额请求处理——队列中最大的单一类别手动工程师工作
- 开发自助流程用于账单和DSR请求：支付方式更新、账户删除、营销退订、发票获取
- 构建和维护基于LLM的代理，帮助支持工程师实时处理复杂工单
- 开发N8N工作流用于客户通知和事件驱动流程
- 与Jira API、账单API和内部Nebius系统集成
- 为计划的集群操作（Terraform、运行手册）贡献工具
- 维护和改进现有自动化，以应对工单数量的增长
我们期望你具备：
- 3年以上软件工程经验，专注于自动化、后端开发或系统集成
- 精通Python技能
- 具有使用REST API和集成外部系统的实际经验
- 实践经验
查看英文原文
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the team
The Customer Service team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base.
We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling.
The role
We are looking for an Automation Engineer to design and build systems that move repetitive Customer Service work into automated flows. You will work directly with ticketing system data, build LLM agents, develop self-service flows, and integrate solutions with internal Nebius systems.
Your responsibilities will include:
- Build agents and scripts to automate quota request processing — the largest single category of manual engineer work in the queue
- Develop self-service flows for billing and DSR requests: payment method updates, account deletion, marketing opt-out, invoice retrieval
- Build and maintain LLM-powered agents that help support engineers handle complex tickets in real time
- Develop N8N workflows for customer notifications and event-driven processes
- Integrate solutions with Jira API, billing API, and internal Nebius systems
- Contribute to tooling for planned cluster operations (Terraform, runbooks)
- Maintain and improve existing automation as ticket volumes grow
We expect you to have:
- 3+ years of software engineering experience with a focus on automation, backend development, or system integrations
- Strong Python skills
- Hands-on experience working with REST APIs and integrating external systems
- Practical experience with LLM APIs or building AI agents
- Understanding of how to build reliable, maintainable automation systems
- Working proficiency in English
It will be an added bonus if you have:
- Experience with N8N, Temporal, or similar workflow automation tools
- Knowledge of Jira API or other ticketing systems
- Experience with Terraform or cloud infrastructure
- Understanding of Kubernetes and containerization
- Background in support engineering or adjacent functions
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.