居家办公度假及家庭假期协调员
WFH Resort & Family Vacation Coordinator
我们正在寻找一位注重细节、以客户为中心的远程度假与家庭度假协调员，协助客户规划难忘的度假和家庭旅行。在此职位中，您将研究目的地，比较住宿和旅行选项，准备旅行方案，并根据每位客户的需求、偏好和预算协调行程细节。
此职位适合喜欢旅行研究、组织、解决问题并提供优质客户服务的人士。您将在整个规划过程中与客户和旅行合作伙伴沟通，以确保旅行安排准确、有条理且令人愉快。
主要职责
- 研究适合家庭的度假村、酒店、目的地、景点和旅行体验
- 根据客户的偏好和预算，协助客户比较住宿和旅行选项
- 准备并整理旅行报价、方案、预订详情和行程安排
- 与客户沟通以收集旅行偏好并回应一般咨询
- 与度假村、酒店和旅行供应商协调，确认预订和特殊要求
- 在客户要求时协助安排活动、交通和其他旅行要素
- 维护准确的客户记录、预订详情和旅行文件
- 在整个旅行规划过程中提供专业且及时的客户服务
要求
- 强大的书面和口头沟通能力
- 优秀的组织能力和细致入微的注意力
- 基础计算机技能，包括电子邮件、网页浏览、在线研究、Microsoft Office 和/或 Google Workspace
- 能够与客户和旅行合作伙伴进行专业沟通
- 强大的时间管理和多任务处理能力
- 能够在远程环境中独立工作并按时完成任务
- 需要可靠的互联网连接和专用的远程办公空间
- 有客户服务、酒店业、行政支持、旅游或旅行相关经验者优先，但非必需
福利
- 灵活的居家办公环境
- 支持性与协作性的团队氛围
- 在旅游和酒店业获得经验的机会
- 接触各种度假村、目的地、景点和旅行体验
- 达到资格要求后可享受与旅行相关的折扣和福利
- 有机会提升客户服务和组织能力
查看英文原文
We are seeking a detail-oriented and customer-focused WFH Resort & Family Vacation Coordinator to assist clients with planning memorable resort stays and family vacations. In this role, you will research destinations, compare accommodations and vacation options, prepare travel proposals, and coordinate itinerary details based on each client's preferences, needs, and budget.
This position is ideal for someone who enjoys travel research, organization, problem-solving, and providing excellent customer service. You will communicate with clients and travel partners throughout the planning process to help ensure vacation arrangements are accurate, organized, and enjoyable.
Key Responsibilities
- Research family-friendly resorts, hotels, destinations, attractions, and vacation experiences
- Assist clients in comparing accommodations and travel options based on their preferences and budgets
- Prepare and organize travel quotes, proposals, reservation details, and itineraries
- Communicate with clients to gather travel preferences and respond to general inquiries
- Coordinate with resorts, hotels, and travel suppliers to confirm reservations and special requests
- Assist with arranging activities, transportation, and other vacation components when requested
- Maintain accurate client records, reservation details, and travel documentation
- Provide professional and timely customer service throughout the travel planning process
Requirements
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Basic computer skills required, including email, web browsing, online research, Microsoft Office and/or Google Workspace
- Ability to communicate professionally with clients and travel partners
- Strong time-management and multitasking abilities
- Ability to work independently and meet deadlines in a remote environment
- Reliable internet connection and a dedicated remote workspace
- Previous experience in customer service, hospitality, administrative support, tourism, or travel is helpful but not required
Benefits
- Flexible work-from-home environment
- Supportive and collaborative team atmosphere
- Opportunity to gain experience within the travel and hospitality industry
- Exposure to a variety of resorts, destinations, attractions, and vacation experiences
- Access to travel-related discounts and perks after eligibility requirements are met
- Opportunity to strengthen customer service, organization, communication, and travel-planning skills
- Rewarding work helping families create memorable vacation experiences
Originally posted on Himalayas