Customer Solutions Specialist
驱动医疗已成为一个领先的医疗产品制造商，拥有强且一致的生长记录。我们为高质量的多元化产品组合，频道足迹和全球运营规模感到自豪。我们的产品在世界各地100多个国家销售在家庭护理，长期护理，零售和电子商务道。带领世界创新保健解决方案改善生活简介 （角色的主要目的）:Drive Medical 是一个员工和管理存在的地方来提高我们接触的人民的生活质量。客户解决方案专家和客户解决办法专家，加拿大负责在快速的电话环境中为我们的客户提供产品信息，订单并找到解决方案来确保无力经验。随着员工获得部门各个领域的知识，他们可以成为跨功能，以满足业务需求。主要活动/责任：·解决客户和销售代表询问；解释产品特征，提供报价，处理订单，返回以及协助他们在美国和加拿大的所有客户服务需求。· 及时应对投诉和邮政市场监督请求的质量指导方针。· 用户帮助，专业和礼貌地处理通过电话传输的进出通信。· 以极度精确性和效率解决客户相关的所有询问和问题。· 开发全面了解 Drive 产品以有效提供额外配件并替代其他产品，当商品订购后，等。· 准确地输入和处理通过电机接收的订单。· 根据需要提供产品可用性和管理客户回购。· 支持销售团队协助他们每天服务需求。· 根据需要，以确保客户的精确性和轻松体验。· 在电话上提供产品组装和零件查询方面的协助。· 使用系统和技术来处理大量的查询；熟练掌握当前和未来的系统。· 一贯实现绩效目标并建立 KPI.能力：· 专注于客户 · 优先考虑以前面向客户的经验。· 优秀沟通和解决问题的技能。· 卓越的计算机技巧，包括微软知识。
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Who is Drive Medical..
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold in the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
“Leading the World with Innovative Healthcare Solutions that Enhance Lives”
Summary (Major Purpose of the Role):
Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring effortless experience to our customers in a fast-paced phone environment, by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs.
Main Activities/Responsibilities:
- Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada.
- Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
- Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
- Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
- Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
- Enter and process orders received via phone, with accuracy.
- Provide product availability and manage customer back-orders, as needed.
- Support the sales team by aiding them with their daily service needs.
- Follow up as needed to ensure accuracy and effortless customer experience.
- Provide over the phone assistance with product assembly and parts inquiries
- Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
- Achieve performance goals on a consistent basis and established KPIs.
Competencies:
- Customer Focused
- Prior customer-facing experience preferred
- Excellent communication and problem resolution skills
- Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful
- Quick learner, able to think on feet and find innovative solutions
- Empathy, patience, listening skills
- Career minded individual with ability to work flexible hours (generally M-F between 9AM-6PM EST)
- Maintain a Scorecard of an A/B average to be considered for promotion
Reporting Relationships and Supervision:
- The position will report to the Customer Solutions Supervisor/Manager.
Education and Experience:
- High school diploma or equivalent
- Experience in Customer Service preferred
Why Apply to Drive Medical…
Competitive Benefits, Paid Time Off, 401(k) Savings Plan
Pursuant to New York law, Drive medical provides a salary range in job advertisements. The pay rate for this role is from $19.00 to $21.00 per hour. Actual salaries may vary depending on factors such as the applicant’s experience, specialization, education, as well as the company’s requirements. The provided salary range does not include bonuses, incentives, differential pay, or other forms of compensation or benefits which may be offered to the applicant, if eligible according to the company’s policies.
This position is not eligible for employment-based visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship by the Company.
Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Originally posted on Himalayas