高级客户经理，教育
Senior Account Executive, EDU
公司简介：
在Panopto，我们是全球最以客户为中心的学习科技公司。作为视觉和音频学习领域的领导者，我们使组织能够在采集和后期处理的世界中轻松分享知识。我们不仅仅构建软件；我们专注于用户的目标，提供真正重要的解决方案。我们的使命很简单：吸引最优秀的人才，像你这样的人，提升专业技能，开展职业生涯中最具影响力的工作。
职位概述 在这个职位上，你将有机会开展职业生涯中最具影响力的工作，提升你的专业技能，同时为一个重视终身学习的团队做出贡献。作为我们的教育行业客户经理，你将推动美洲地区教育机构的中型市场销售和持续收入增长。你将负责整个销售流程——从潜在客户开发到成交——直接增加年度经常性收入（ARR），获取新客户，并促进客户扩展。你对发现学生和教职员工成功目标并将其与我们的技术相匹配的承诺，将直接影响教育视频基础设施的未来。
你还将有机会参与其他直接推进我们核心价值观并帮助你提升专业技能的项目。
你将如何做出贡献：在这个职位上，你将有机会……
- 增长战略区域ARR：制定并执行全面的区域计划，以开发、管理和完成新的中型教育客户，确保我们超越区域收入目标。
- 提供咨询式演示：学习Panopto的视频知识平台，提供以结果为导向的演示，针对不同教育利益相关者的教学和技术创新挑战进行定制。
- 扩展活跃客户：与我们的客户管理及客户成功团队合作，挖掘活跃教育客户内部的追加销售和跨部门扩展机会。
- 协商学术协议：在高等教育和社区学院中应对复杂的评估周期，获得多年协议，保护利润率的同时为客户建立长期平台采用的基础。
在4-6个月内——整合与审计 你将完成技术平台的入职培训，掌握我们学术销售流程的细节，审计你负责的区域，识别高潜力的扩展机会，并e
查看英文原文
To enhance our team we are seeking an experienced Senior Account Executive, Education (EDU) to expand new business across our higher education accounts in the Americas.
Position Summary
In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.
As a Senior Account Executive, Education (EDU), you will serve as the commercial engine driving our growth across colleges, universities, and educational institutions in the Americas. You will uncover, navigate, and close high-value business agreements with higher education institutions looking to transform how they teach, learn, and manage video knowledge infrastructure. This role requires a consultative partner who can lead academic stakeholders, Provosts, CIOs, and instructional technology teams through complex institutional procurement, LMS integrations, and security evaluations to achieve successful campus-wide deployments.
You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft.
How You’ll Contribute: In this role, you will have the opportunity to…
- Acquire New EDU Logos: Drive net-new annual recurring revenue (ARR) by converting higher education prospects into long-term Panopto partners.
- Navigate Complex Institutional Procurement: Map out university organizational structures to build alignment across executive leadership, Provosts, CIOs, faculty committees, and procurement leads.
- Run Consultative Discoveries & Demos: Master Panopto's technical capabilities to deliver tailored demonstrations that address specific instructional technology, VCMS, and LMS integration friction points.
- Maintain Salesforce Integrity: Manage your pipeline with disciplined accuracy, providing leadership with clear visibility into forecasting, account health, and deal progress.
- Execute Competitive RFPs: Partner with solutions engineering, legal, and security teams to assemble highly accurate, compelling responses to institutional higher education RFPs and tenders.
- Partner with Customer Success: Align with Account Managers to design clean handoffs, ensuring high adoption rates that pave the way for future account expansion.
Within 90 Days — Integration and Audit
- Complete product and market onboarding, successfully delivering your first consultative demonstration to an academic prospect.
- Audit your assigned Americas higher education territory to identify, prioritize, and build a strategic outbound target list of colleges and universities.
- Secure initial discovery meetings and build a validated pipeline equal to at least twice your ramped quota.
Within 4 - 6 Months — First Measurable Impact on Net-New ARR
- Close your first higher education deals in the Americas, generating predictable Net New ARR.
- Improve deal cycle velocity by establishing standardized proof-of-concept plans that address common security and technical objections early.
- Collaborate with Marketing to refine target persona messaging based on insights gained from your active deal cycles.
- Your Legacy — Full Ownership of EDU Market Growth
- Establish a repeatable, highly scalable higher education sales blueprint that helps other team members shorten academic sales cycles at Panopto.
- Deepen Panopto’s footprint in the educational technology space, making our video platform the gold standard for higher education across the Americas.
Values in Action
- Customer First, Always: You proactively surface friction points in the customer experience before they are escalated — and propose solutions, not just reports.
- Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.
- Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.
- Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.
- Clarity Over Complexity: You default to the simpler solution. Your written communication — internal or external — is direct, specific, and free of filler.
How We Thrive
"You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity"
In the Education Sales team, we operate on mutual support and real-time collaboration. We hold weekly virtual deal clinics to brainstorm complex academic procurement hurdles and review upcoming presentations together. When a strategic deal stalls, we rally as a team to unlock the account, leveraging our collective network and resources to help you cross the finish line.
The Foundation for Success
- EdTech SaaS Expertise: Proven experience successfully managing full-cycle SaaS sales within higher education or academic technology environments.
- Complex Deal Orchestration: Demonstrated ability to manage multi-stakeholder higher education deals, engaging smoothly with Provosts, CIOs, Instructional Designers, IT Security, and Procurement.
- Technical Literacy: Strong technical aptitude allowing you to confidently discuss LMS integrations (Canvas, Blackboard, Brightspace), video infrastructure, and data security with campus IT departments.
- Account Planning: Experience building and executing systematic territory plans to target, warm up, and break into target higher education accounts.
- Outcome-Driven Mindset: A history of consistently meeting or exceeding quarterly and annual sales quotas through strategic ownership of your business.
What Sets You Apart
- Direct experience selling SaaS platforms into Higher Education, Learning Management Systems (LMS), Video Content Management Systems (VCMS), or adjacent EdTech spaces.
- Familiarity with enterprise video technologies, digital multi-media, or enterprise search platforms.
- An active network of Higher Education decision-makers, CIOs, Provosts, or Instructional Technology leaders in the Americas.
What Success Looks Like
By day 90, you will have completed your onboarding, successfully delivered an outcome-based platform demonstration to the sales team, and validated your strategic territory expansion plan. You will have initialized outreach into your target higher education accounts, leading active, qualified conversations with key academic stakeholders.