出海雷达

高级销售工程师 - AI（WFH/远程）

Senior Sales Engineer - AI (WFH/Remote)

AI开发工程市场运营限定地区（需当地身份）
公司TASQ Staffing Solutions
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间12 天前
数据来源Himalayas
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注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

Work Setup: Remote (必须是菲律宾公民)
Must-have Qualifications:

  • 至少7年在客服中心、售前、解决方案工程或技术咨询领域的经验（优先有客服中心相关运营和/或技术经验）
  • 有与客服中心/CCaaS解决方案（Genesys、Avaya、Five9、NICE、Amazon Connect等）合作或销售的经验
  • 在对话式AI领域有经验
  • 在客服中心行业有项目管理和/或业务咨询经验
  • 有管理大型和战略客户的经验
  • 对AI概念有实际理解：大语言模型（LLMs）、检索增强生成（RAG）、代理AI应用、对话式AI平台
  • 能够向技术和非技术利益相关者解释技术概念
  • 有支持企业销售周期并完成大单的显著业绩
  • 优秀的沟通、演示和利益相关者管理能力
  • 英语流利（书面和口语）
  • 能够在印度/APAC地区出差进行客户拜访

Responsibilities:

  • 在销售周期中担任技术负责人，与客户经理合作推动企业机会
  • 理解客服中心客户的痛点，并将其与AI驱动的解决方案（对话式AI、代理AI、知识检索等）对应起来
  • 提供具有说服力的技术演示和展示，展示GenAI、代理AI、RAG和基于LLM的解决方案
  • 将业务需求转化为AI解决方案架构，与产品和工程团队协作
  • 回应招标文件/RFPs，提供详细的技朮回应和解决方案设计
  • 为客户提供建议，包括AI采用策略、与客服中心平台（Genesys、Avaya、Five9、Amazon Connect等）的集成以及行业最佳实践
  • 跟踪AI趋势、竞争对手产品以及代理应用和企业AI采用的不断发展情况

Originally posted on Himalayas

查看英文原文

Work Setup: Remote (must be a PH-based Filipino citizen)
Must-have Qualifications:

  • At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience)
  • Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
  • Experience in the Conversational AI space.
  • Must have project management and/or business consulting experience in the contact center industry.
  • Experience in managing large and strategic accounts.
  • Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
  • Strong ability to explain technical concepts to both technical and non-technical stakeholders.
  • Proven track record supporting enterprise sales cycles and closing large deals.
  • Excellent communication, presentation, and stakeholder management skills.
  • Fluency in English (written and spoken)
  • Ability to travel across India/APAC for client engagements

Responsibilities:

  • Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
  • Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
  • Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
  • Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
  • Respond to RFPs/RFIs with detailed technical responses and solution designs.
  • Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,
  • Five9, Amazon Connect, etc.), and industry best practices.
  • Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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