软件支持工程师
Software Support Engineer
Huzzle是一家连接高绩效专业人士与全球公司的平台，覆盖英国、美国、加拿大、欧洲和澳大利亚。我们的客户包括初创公司、数字机构和科技平台，涉及SaaS、MarTech、FinTech和EdTech等行业。我们为顶尖人才匹配全职远程职位，他们将直接加入客户团队，并由Huzzle提供持续支持。
职位类型：全职
合作方式：独立承包商
公司简介
我们的客户是一家快速发展的AI驱动验证技术公司，为全球制药、生物技术和医疗设备创新者提供服务。他们的平台帮助生命科学组织大幅降低验证成本，加速合规流程，并通过智能自动化和AI驱动的保证简化复杂的数字验证流程。
随着公司持续增长，他们正在扩大工程团队，以支持不断扩大的国际客户群。
职位概述
我们正在寻找一名初级支持工程师，加入一家处于人工智能与生命科学交叉领域的快速增长的软件公司。这个职位适合早期职业生涯的软件工程师，他们喜欢解决技术问题、调试应用程序并帮助客户取得成功。
作为第一线技术支持，你将调查客户报告的问题，重现应用程序中的错误，使用Cursor或其他类似的AI辅助开发工具检查代码、分析调用堆栈并确定根本原因，开发并部署可维护的TypeScript修复程序，涵盖前端和后端系统。你还将改善边缘情况处理、应用可靠性和性能，撰写清晰且对客户友好的电子邮件回复，解释技术问题和解决方案。在高压情况下，你将以专业和冷静的态度支持客户。你将与产品、测试和工程团队紧密合作，同时获得现代Web技术（包括Next.js、React、Node.js、TypeScript和Supabase）的实践经验。
这是一个在支持性初创环境中发展软件工程职业生涯的绝佳机会。
主要职责
- 快速学习并理解公司的Next.js、React、Node.js和Supabase应用架构。
- 调查客户报告的问题，并在应用程序中重现错误。
- 使用Cursor或类似的人工智能辅助开发工具检查代码、分析调用堆栈并识别根本原因。
- 在前端和后端系统中开发并部署可维护的TypeScript修复程序。
- 改善边缘情况处理、应用可靠性和性能。
- 撰写清晰且对客户友好的电子邮件回复，解释技术问题和解决方案。
- 在高压情况下，以专业和冷静的态度支持客户。
- 与产品、测试和工程团队协作。
查看英文原文
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a rapidly growing AI-powered validation technology company serving pharmaceutical, biotechnology, and medical device innovators globally. Their platform helps life sciences organizations dramatically reduce validation costs, accelerate compliance workflows, and streamline complex digital validation processes through intelligent automation and AI-driven assurance.
As the company continues its growth journey, they are expanding their engineering team to support a growing international customer base.
Job Summary
We are seeking a Junior Support Engineer to join a fast-growing software company operating at the intersection of AI and life sciences. This role is ideal for an early-career software engineer who enjoys solving technical problems, debugging applications, and helping customers succeed.
As the first line of technical support, you will investigate customer issues, troubleshoot application problems, implement fixes, and communicate solutions clearly to customers. You’ll work closely with Product, QA, and Engineering teams while gaining hands-on experience across modern web technologies including Next.js, React, Node.js, TypeScript, and Supabase.
This is an excellent opportunity for someone looking to grow their software engineering career in a supportive startup environment.
Key Responsibilities
- Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes.
- Develop and deploy maintainable TypeScript fixes across both frontend and backend systems.
- Improve edge-case handling, application reliability, and performance.
- Write clear and customer-friendly email responses explaining technical issues and resolutions.
- Support customers professionally and calmly during high-pressure situations.
- Collaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases.
- Contribute to internal documentation, knowledge bases, and support runbooks.
- Help improve monitoring, alerting, and recurring issue prevention processes.
Requirements
- Experience with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Solid understanding of software engineering principles, coding best practices, and modern development workflows.
- Ability to work independently, manage priorities, and execute tasks with minimal supervision.
- Excellent written English communication skills with the ability to explain technical concepts clearly to customers.
- Customer-focused mindset with strong interpersonal skills and the ability to remain calm under pressure.
- Experience communicating directly with customers regarding technical issues is highly preferred.
- Experience building, shipping, or maintaining software applications independently is a plus.
- Exposure to SaaS products, technical support, or support engineering environments is advantageous.
- Familiarity with version control systems and collaborative software development practices.
- Interest in AI, healthcare technology, biotechnology, or life sciences industries is beneficial.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Originally posted on Himalayas