接待与排程协调员
Intake & Scheduling Coordinator
职位名称：入组与排程协调员
工作地点：远程（南非）
用工类型：全职
工作时间：美国时间（上午9点-下午5点 EST）
薪资：南非兰特（ZAR）
我们正在寻找一位高度组织、以客户为中心的入组与排程协调员，为ABA公司工作。
这是一个关键的对外岗位。您将是家庭在为孩子寻求服务时首先接触到的人之一，引导他们完成入组流程，同时确保客户获得一致且协调的治疗安排
您将负责的工作内容：
入组与家庭支持
· 每日处理来电并评估家庭是否符合服务条件
· 通过电话进行免费咨询（无需Zoom或Teams）
· 管理入组文件和文档直至完成
· 引导家庭完成注册流程并提供持续沟通
· 更新我们的CRM流程，确保及时跟进并推进入组流程
排程与客户协调
· 管理排程电话线并回应家庭和员工的排程请求
· 根据家庭可用性、员工可用性和临床建议制定并维护客户排程
· 协调治疗师分配和排程调整
· 处理因员工请假、家庭取消、假期或其他临时需求导致的排程变更
· 向家庭、RBT、BCBA和管理层传达排程更新
· 监控排程一致性并帮助最大化客户对服务的可及性
· 解决排程冲突并找到创造性的解决方案以保持服务顺畅运行
· 与临床和运营团队紧密合作，支持人员配置和排程需求
推荐与社区推广
· 与儿科医生、诊断专家、学校和社区推荐来源建立并维护关系
· 支持推广工作以增加推荐量和提高对服务的认知度
要求
- 具有ABA、医疗排程、人员配置协调或客户服务经验
- 出色的客户服务和电话沟通技巧
- 有同时管理多个日历或排程的经验
- 能够专业地处理机密信息
- 极强的细节关注、执行力和时间管理能力
- 出色的沟通能力
福利
- 可以舒适地在美国时间工作
- 远程在家办公
诈骗声明：ReWorks Solutions
查看英文原文
Job Title: Intake & Scheduling Coordinator
Location: Remote (South Africa)
Employment Type: Full-Time
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
We are seeking a highly organized, people-oriented Intake & Scheduling Coordinator for an ABA company.
This is a key front-facing role. You'll be one of the first people families interact with when seeking services for their child, guiding them through the intake process while also helping ensure our clients receive consistent, well-coordinated therapy schedules
What You'll Be Doing:
Intake & Family Support
· Working inbound leads daily and qualifying families for services
· Conducting free consultations by phone (no Zoom or Teams required)
· Managing intake paperwork and documentation through completion
· Guiding families through the onboarding process and providing ongoing communication
· Keeping our CRM pipeline updated to ensure timely follow-up and movement through the intake process
Scheduling & Client Coordination
· Managing the scheduling phone line and responding to scheduling requests from families and staff
· Building and maintaining client schedules based on family availability, staff availability, and clinical recommendations
· Coordinating therapist assignments and schedule adjustments
· Managing schedule changes due to staff call-outs, family cancellations, vacations, and other last-minute needs
· Communicating schedule updates to families, RBTs, BCBAs, and leadership
· Monitoring schedule consistency and helping maximize client access to services
· Problem-solving scheduling conflicts and finding creative solutions to keep services running smoothly
· Collaborating closely with Clinical and Operations teams to support staffing and scheduling needs
Referral & Community Outreach
· Building and maintaining relationships with pediatricians, diagnosticians, schools, and community referral sources
· Supporting outreach efforts to increase referrals and community awareness of services
Requirements
- Experience in ABA, healthcare scheduling, staffing coordination, or client services
- Strong customer service and phone communication skills
- Experience managing multiple calendars or schedules simultaneously
- Ability to handle confidential information professionally
- Excellent attention to detail, follow-through, and time management skills
- Strong communication skills
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas