普通话/粤语客户服务代表
Mandarin/Cantonese Customer Service Representative
职位编号：94372
工作地点：完全远程
此职位要求具备普通话或粤语双语能力。
Life Solutions 客户服务专员
岗位概述
纽约人寿正在寻找热爱帮助他人并享受解决问题的客户服务专员。在此职位中，您将作为客户的主要联系人，提供人寿保险产品和保单交易的支持，同时提供一流的客户体验。
这是在一家财富100强公司建立职业发展的绝佳机会，该公司以文化、培训、稳定性和长期职业发展而闻名。提供全面的带薪培训——无需先前的保险经验。
您将负责
- 作为客户的首要联系人，处理日常和复杂的问题
- 高效解决客户问题，减少客户努力，推动积极结果
- 协助客户进行与保单相关的交易，如付款、提款和一般保单咨询
- 通过电话和书面渠道清晰专业地与客户沟通
- 提供反映纽约人寿品牌和对卓越承诺的高质量服务
- 在快节奏、以客户为中心的环境中独立且协作地工作
- 完成培训后，每季度参加最多两天的现场工作日
您将带来的内容：
所需技能
- 需要高中文凭或同等学历；拥有副学士或学士学位优先
- 有客户服务或解决问题的经验优先
- 强大的口头和书面沟通能力
- 能够理解客户需求，找到解决方案，并对问题负责
- 具备职业道德、责任感和良好的决策能力
- 熟练使用计算机，能够多任务处理
- 西班牙语能力优先，但非必需。
- 培训与发展
- 纽约人寿提供全面的带薪培训计划，涵盖人寿保险产品、保单条款、系统和客户服务技能。持续的指导、反馈和辅导支持您的成功，包括最多20天的现场培训以进行面对面学习。
- 凭借纽约人寿的财务实力和对发展的长期承诺，许多客户服务专员在12至24个月内晋升到新职位。
- 薪酬与福利
- 竞争力的全职基本工资
- 有加班资格和年度奖金潜力
查看英文原文
Job Requisition ID: 94372
Location Designation: Fully Remote
This position requires you to be bilingual in Mandarin or Cantonese.
Life Solutions Customer Service Professional
Role Overview
New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.
This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required.
What You'll Do
- Serve as the first point of contact for customers, handling both routine and complex inquiries
- Resolve customer issues efficiently while reducing customer effort and driving positive outcomes
- Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries
- Communicate clearly and professionally with customers via phone and written channels
- Deliver high-quality service that reflects New York Life’s brand and commitment to excellence
- Work independently and collaboratively in a fast-paced, customer-focused environment
- Attend up to two on-site workdays per quarter following completion of training
What You’ll Bring:
Required Skills
- High School diploma or GED required; associate or bachelor’s degree preferred
- Customer service or problem-solving experience preferred
- Strong verbal and written communication skills
- Ability to interpret customer needs, identify solutions, and take ownership of issues
- Ethical, accountable, and sound decision-making skills
- Proficient computer skills with the ability to multitask
- Spanish speaking preferred but not required.
Training & Development
New York Life provides a comprehensive, paid training program that covers life insurance products, policy provisions, systems, and customer service skills. Ongoing coaching, feedback, and mentoring support your success, including up to 20 days of on-site training for face-to-face learning.
With New York Life’s financial strength and long-standing commitment to development, many Customer Service Professionals advance into new roles within 12–24 months.
Compensation & Benefits
- Competitive full-time base salary
- Overtime eligibility and annual bonus potential
- Comprehensive benefits package, including:
- Medical, Dental, and Vision coverage
- Paid vacation and holidays
- 401(k) with company match and pension plan
- Student loan repayment and tuition reimbursement
- Flexible spending and health savings options
- Discounted fitness memberships
Schedule
- Full-time, Monday through Friday
- No weekends
- Our schedules start and end somewhere between 7:45 am EST and 7:15 pm EST.
Job Level: LEVELCS2
Pay Transparency
Salary Range: $43,000-$45,045
Overtime eligible:Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit ourNYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one ofFortune’sWorld’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .
Job Requisition ID: 94372
Originally posted on Himalayas