双语残疾案件分析师/案件经理
Bilingual Disability Case Analyst/Case Manager
远程 加拿大
如果你是医疗或保险专业人士，正在寻找一个结合临床洞察力、分析思维和人文关怀的职业，这个职位可能会改变你的职业生涯。
作为双语残疾案件分析师/案件经理，你将支持加拿大各地的计划成员，帮助他们应对疾病、伤害和康复过程，同时帮助他们重新获得独立性、尊严和重返工作的道路。这是一项以目标为导向的案件管理，建立在同理心、批判性思维、良好的决策能力和可衡量成果的基础上。
这不仅仅是管理索赔，而是引导康复旅程。你将运用你的医疗知识、情商和解决问题的能力来评估医疗、功能、职业和社会心理因素，制定康复和重返工作策略，平衡同情心与良好决策，并与客户、雇主和医疗保健提供者合作，实现可持续的结果。
你的教育和经验将帮助我们的招聘团队确定最适合我们需求的职位，无论是在缺勤管理咨询服务（AMCS）、短期残疾（STD）还是长期残疾（LTD）索赔方面。
岗位职责：
- 按照特定的服务水平协议和目标处理时间，主动处理指定的案件量。
- 及时完成日常行政任务，包括及时回复电子邮件和电话。
- 根据合同、医疗和职业障碍评估索赔。
- 通过与计划发起人、计划成员、治疗提供者和内部合作伙伴（如残疾专家、康复专家和医疗顾问）的频繁协作，建立积极的关系，推动案件成功重返工作或解决工作问题。
- 根据分析推理撰写信件，传达与福利相关的重要信息。
- 在倾听和与计划成员沟通时展现出韧性、情商和同情心，包括传达困难的索赔相关决定。
任职要求：
- 全面双语（法语/英语）：成功候选人需要能够用英语和法语进行交流，以支持来自魁北克省以外不同司法管辖区的客户。
- 医疗健康专业的大专或大学学位或同等工作经验被视为加分项。
- 确认具备做出合理决策的能力。
查看英文原文
Remote Canada
If you’re a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection, this could be the role that transforms your career.
As a Bilingual Disability Case Analyst/Case Manager, you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes.
This isn’t just about managing claims, it’s about guiding recovery journeys. You’ll use your healthcare knowledge, emotional intelligence, and problem-solving skills to assess medical, functional, vocational, and psychosocial factors, design recovery and return-to-work strategies, balance compassion with sound decision-making, and partner with clients, employers, and healthcare providers to achieve sustainable outcomes.
Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.
Position Responsibilities:
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.
Qualifications:
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- A college or university degree in a healthcare program or equivalent work experience is considered an asset.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Knowledge of disability management and/or group benefits is an asset.
- A background in a health-related field is advantageous.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills are critical for handling diverse tasks.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Referenced Salary Location
CAN, Quebec - Full Time RemoteWorking Arrangement
RemoteSalary range is expected to be between
$52 650,00 CAD - $87 750,00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Originally posted on Himalayas