外展专员（未来机会）
Outreach Specialist (Future Opportunity)
加入我们的外展人才库！
Mae Health 正在积极建立外展专家的管道，以支持我们的持续增长。这个角色对于将成员与护理联系起来并推动有意义的健康成果至关重要。
我们提前寻找优秀的候选人，以便在新职位开放时能够快速行动。在这个过程中进展的候选人可能会被选入我们的外展人才库，并获得未来职位的优先考虑。
在 Mae，我们是：以解决方案为导向——我们将问题转化为机会。充满好奇心——我们提出有深度的问题并快速学习。与使命紧密相连——我们在所有工作中都以妈妈和助产士为中心。灵活适应——我们迅速行动并随着成长进行调整。数据驱动——我们衡量重要的指标。负责任——我们对自己的成果负责。透明——我们清晰且诚实地沟通。
如果你深切关注产妇健康公平性，并希望你的工作能直接影响家庭，这个角色适合你。
Mae 正在招聘一名外展专家，以支持符合条件的健康计划成员的注册和参与。你将进行高频率的外拨联系，介绍 Mae 的服务，解释助产士支持，并指导成员完成注册。此职位需要出色的沟通能力、抗压能力和快速建立信任的能力。
这个职位结合了外展、教育和以使命为导向的销售。你将向符合条件的成员介绍 Mae 的服务，并引导他们完成注册。成功需要同理心以及自信地将兴趣转化为行动的能力。
你将向会员服务经理汇报。
你将负责的工作
会员外展与注册
- 每天拨打140+次外拨电话给符合条件的成员
- 用英语和西班牙语向成员介绍 Mae 的服务和助产士支持
- 通过文化响应性强、富有同情心的沟通快速建立信任
- 清晰而自信地解答问题和异议
- 在实时对话中尽可能完成注册
- 指导成员逐步完成入职流程
绩效与执行
- 始终满足每日外展和每月注册目标
- 使用内部系统和注册目标优先安排外展
- 准确在 CRM 工具中记录所有外展活动
- 识别影响转化率的障碍并主动沟通解决方案
团队贡献
- 分享模式、趋势和常见的成员担忧
- 及时上报运营或技术问题
- 贡献
查看英文原文
Join Our Outreach Talent Bench!
Mae Health is actively building a pipeline of Outreach Specialists to support our continued growth. This role is critical to connecting members with care and driving meaningful health outcomes.
We are identifying strong candidates in advance so we can move quickly as new positions open. Candidates who advance in this process may be selected for our outreach talent bench and receive priority consideration for upcoming roles.
At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.
If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.
Mae is hiring an Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.
This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.
You will report to the Member Services Manager.
What You'll Own
Member Outreach & Enrollment
- Make 140+ outbound calls daily to eligible members
- Educate members in English and Spanish about Mae's services and doula support.
- Build trust quickly through culturally responsive, compassionate communication.
- Address questions and objections with clarity and confidence
- Secure enrollment during live conversations whenever possible
- Guide members step-by-step through the onboarding process
Performance & Execution
- Consistently meet daily outreach and monthly enrollment targets
- Prioritize outreach using internal systems and enrollment goals
- Document all outreach activity accurately in CRM tools
- Identify barriers impacting conversion and communicate solutions proactively
Team Contribution
- Share patterns, trends, and recurring member concerns
- Escalate operational or technical issues promptly
- Contribute ideas that improve outreach quality and conversion rates
What Success Looks Like
This role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.
- Minimum 140 outreach calls per day
- Minimum 200 new member enrollments per month
- Consistent achievement of monthly targets
- Clear, accurate documentation and follow-through
- High-quality member interactions that reflect Mae's mission
Experience We're Looking For
- 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments
- Proven track record of meeting or exceeding performance targets
- Comfortable handling high outbound call volumes
- Ability to work independently in a fully remote setting
What Makes Someone Successful at Mae
You are:
- Strong influencing and motivational communication skills
- Emotional resilience when handling rejection or sensitive conversations
- Highly organized with strong time management
- Comfortable using Slack, Gmail, CRM systems, and digital tools
- Quick learner in fast-moving environments
Preferred
- Experience working with Medicaid populations or health plan members
- Experience in maternal health, community health, or social services
Work Expectations
- Fully remote, U.S.-based role
- Full-time, W2 Temp, 6 months. May extend for the right candidate
- Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET
- Reliable high-speed internet
- Private, quiet workspace suitable for confidential conversations
This is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.
Compensation
$26.00 per hour, with potential for additional monthly performance bonuses.
Mae Health Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.
Salary: $26 / hourOriginally posted on Himalayas