发展运营与志愿者主管
Director, Advancement Operations & Volunteer
职位名称：发展运营与志愿者体验总监
部门：发展部
职位状态：非豁免职位
汇报对象：发展副总裁
职位概述
发展运营与志愿者体验总监将为NPF的发展运营和志愿者参与职能提供战略领导。该职位将领导一个团队，负责规划和执行高影响力的筹款、捐赠人维护和参与活动，同时制定并实施全面的志愿者参与策略。该职位负责确保所有与活动相关的运营工作的卓越表现，包括预算规划、财务管理、后勤保障和绩效评估。
与首席发展官、发展副总裁和企业合作伙伴副总裁协作，该职位负责制定和管理活动损益表，监督活动支出，并支持创收策略以实现筹款目标。该职位还负责制定、监控和达成预算目标，同时提高效率并最大化志愿者和活动项目的影响力。
作为NPF向基于关系的筹款模式转型的一部分，该职位将集中管理活动物流、志愿者管理、供应商监督、合作伙伴权益的交付以及活动技术，同时创造有意义的志愿者体验，以推动筹款、社区参与和捐赠人维护目标的实现。
主要职责
活动策略与运营
- 领导所有发展活动和项目的运营规划与执行，包括：
- 为治愈而战晚宴（Commit to Cure Gala）
- 志愿者影响力峰会
- 区域性银屑病（IPD）活动
- 区域化社区和筹款特别活动（如晚宴、花会等）
- 健康与 wellness 挑战及其他筹款、捐赠人维护和参与活动
- 领导预算制定和团队范围内的财务责任，指导下属提升财务素养和决策能力。跟踪并报告活动表现、志愿者参与度、出席率和运营成果。
- 与其他发展负责人合作，制定有助于实现发展部门目标的活动策略。
- 管理运营团队，确保活动和筹款网页的及时搭建和管理，制定活动时间表，
查看英文原文
Title: Director, Advancement Operations & Volunteer Experience
Department: Advancement
Status: Exempt
Reports To: Vice President of Advancement
Position Summary
The Director, Advancement Operations & Volunteer Experience will provide strategic leadership for NPF’s development operations and volunteer engagement functions. This role will lead the team that oversees the planning and execution of high-impact fundraising, stewardship, and engagement events while leading the development and implementation of a comprehensive volunteer engagement strategy. The position is responsible for ensuring operational excellence across all event-related activities, including budget planning, financial management, logistics, and performance evaluation.
Working collaboratively with the Chief Development Officer, Vice President of Advancement, and Vice President of Corporate Partnerships, the Director develops and manages event profit and loss statements, oversees event expenses, and supports revenue-generating strategies to achieve fundraising goals. The Director is also accountable for developing, monitoring, and meeting budget targets while driving efficiencies and maximizing the impact of volunteer and event programs.
As part of NPF's evolution toward a relationship-based fundraising model, this position will centralize event logistics, volunteer management, vendor oversight, delivery of partner benefits, and event technology while creating meaningful volunteer experiences that advance fundraising, community engagement, and stewardship goals.
Key Responsibilities
Event Strategy & Operations
- Lead operational planning and execution for all development events and programs including:
- Commit to Cure Gala(s)
- Volunteer Impact Summit
- Regional Inside Psoriatic Disease (IPD) events
- Regionalized community and fundraising special events(soirée, fleur, etc.)
- Health and Wellness Challenge and additional fundraising, stewardship, and engagement events
- Lead budget development and fiscal accountability across the team, mentoring direct reports to strengthen financial acumen and decision-making. Track and report on event performance, volunteer engagement, attendance, and operational outcomes.
- Advise and work collaboratively with other Development leaders to create event strategy that advances development department goals.
- Manage operations team to ensure timely set up and management of event and fundraising web pages, development of event timelines, project plans, operational processes, run of show, table seating, AV, slide and script development.
- Oversee vendor relationships (including hotel partner), contract negotiation, venue management, site layouts, staffing plans, event technology platforms (including GiveSmart), and onsite execution.
- Manage fulfillment of corporate sponsorships of events including distribution of product samples, materials, logo signage, tables, attendees, etc.
- Establish and implement best practices to improve event efficiency, effectiveness, and participant experience.
Volunteer Engagement
- Develop and implement a comprehensive volunteer engagement strategy that supports key activities including fundraising, events, advocacy, and stewardship initiatives.
- Oversee volunteer recruitment, training, deployment, recognition, and retention.
- Oversee team to create meaningful volunteer opportunities that deepen engagement and strengthen connections to NPF's mission.
- Establish and track volunteer performance metrics and engagement goals report out and evaluate progress quarterly.
Special Events, IPDs, and Commit to Cure Galas Leadership
- Oversee all logistics and operational planning for special events, IPDs, and Galas, including partnering with leadership to develop seating plans, name tags,event flow, etc.
- Oversee development and distribution of honoree fundraising materials, including toolkits, templates, graphics, and promotional assets. Partner with marketing on outreach to drive attendance.
- Provide strategic oversight of honoree tribute video production and ensure alignment with event messaging and fundraising goals.
- Ensure development and execution of guest experience initiatives, including welcome bags, hotel logistics, and gift bags.
Impact Summit & Engagement Events
- Oversee logistics planning and volunteer engagement activities for Health & Wellness initiative, P2P initiatives such as marathon bibs, and volunteer Impact Summit.
- Support development of event experiences that strengthen donor, volunteer, and community engagement.
- Oversee the development of program content, materials, and coordination of speakers.
- Identify opportunities to leverage events as relationship-building and stewardship tools.
Cross-Functional Collaboration
- Partner with Advancement to ensure donors, fundraisers, and prospect engagement strategies are integrated into all events.
- Collaborate with Corporate Relations to collect sponsor guest lists and ensure sponsorship benefits are fulfilled.
- Work with Marketing and Communications to support event promotion, email communications, social media, and public relations activities.
- Coordinate with internal stakeholders to ensure alignment across fundraising, partnership, and engagement goals.
- Foster a collaborative, high-performing, service-oriented team culture.
- Establish goals, accountability measures, and professional development opportunities for team.
Qualifications
Required
- Bachelor's degree or equivalent experience.
- 8+ years of experience in event management, nonprofit operations, volunteer engagement, or related fields.
- 4+ years of staff management experience.
- Demonstrated success leading complex events and operational initiatives.
- Strong project management, budgeting, and organizational skills.
- Excellent communication, leadership, and relationship management abilities.
Preferred
- Experience in nonprofit fundraising, development, event operations, and volunteer engagement strategy.
- Experience with development technology such as Raisers Edge and GiveSmart or similar event platforms.
- Experience building and managing volunteer engagement programs.
Core Competencies
- Strategic Leadership
- Event & Operations Management
- Volunteer Engagement
- Project Management
- Budget Management
- Relationship Building
- Cross-Functional Collaboration
- Problem Solving
- Communication
- Team Development
Success Measures
Success in this role will be demonstrated through:
- Flawless execution of key fundraising and stewardship events.
- Increased volunteer engagement and retention.
- Improved operational efficiency and event performance.
- Strong internal collaboration across Advancement, Corporate Relations, and Marketing.
- Effective leadership and development of the operations and volunteer engagement team.
- Meaningful contributions to donor, volunteer, and community engagement goals.
Originally posted on Himalayas