居民增长专员
Resident Growth Associate
关于 Belong
我们相信一个房屋由普通人拥有而非公司的世界。我们的使命是提供真实的归属体验，赋能居民成为房主，让房主实现财务自由。我们通过房屋所有权为普通人打造可扩展的财富创造体系。我们经历了新冠疫情、科技寒冬和资本市场的最艰难时期。我们正在快速增长，并且以人工智能为核心。我们的200多名 Belongers 都坚强、好奇且极具抱负。
职位描述
Resident Growth Associate 是 Belong 实现为潜在居民提供卓越体验使命的关键角色，确保他们寻找梦想家园的旅程顺畅而愉悦。这个面向客户的职位负责与潜在居民的初次互动，拓展我们的潜在客户线索，并引导他们完成与 Belong 的早期体验阶段。
你将处理咨询，协调看房，并提供关于我们的房屋和资格条件的全面信息。此外，你还将参与技术项目，优化流程并提供卓越的服务。
岗位职责
- 管理沟通：处理来电、聊天、邮件和短信，解答潜在居民的咨询和问题。作为第一联系人，提供友好且信息丰富的体验。
- 看房协调：为潜在居民安排看房，如无法安排则记录可用时间。及时通知居民看房变更或取消的信息。看房后进行跟进，解决任何剩余的问题或担忧。
- 潜在客户跟进与支持：主动联系前一天未预约看房或未开始申请的潜在客户。
- AI 工具与流程优化：协助实施新的 AI 工具，以提高效率并提升客户体验。积极识别机会，减少响应时间，确保咨询得到及时有效的处理。
- 协作与快速响应：与运营和体验团队紧密合作，确保服务交付的一致性和高质量。
要求
精通英语
能够周末工作 - 工作时间为每周40小时，包含两天休息
有面向客户或客户服务相关经验，至少2年经验
出色的沟通能力，包括书面和口语表达
查看英文原文
About Belong
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
About the role
The Resident Growth Associate is a key player in Belong’s mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.
You’ll handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications. Additionally, you’ll collaborate on tech initiatives to enhance processes and deliver outstanding service.
Role Responsibilities
- Managing Communications: Field calls, chat, email, and text messages to address inquiries and concerns from potential residents through. Serve as the first point of contact, creating a welcoming and informative experience.
- Tour Coordination: Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.
- Lead Follow-Up and Support: Proactively contact leads from the previous day who have not booked tours or started applications.
- AI Tools and Process Optimization: Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.
- Collaboration and Rapid Response: Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.
Requirements
Advanced English
Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Previous experience in a customer-facing or customer support role. Minimum 2 years of experience
Exceptional communication skills, both written and verbal.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Proficiency in using customer management tools and technology platforms like Intercom.
Ability to work in a fast-paced environment and respond to urgent needs effectively.
Familiarity with AI tools or a strong willingness to learn and adapt.
What we offer
Competitive salary in USD.
Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
Apply now and join the Belong team!
Originally posted on Himalayas