Customer Care and Sales Advisor - I
职位描述：在 Sparklight,一个 Cable One 品牌，我们相信邻居的方法连接人们到最重要的事情。你是否准备好在这项使命中发挥关键作用？作为客户服务和销售顾问 I,你将是支持我们的客户的声音和解决方案合作伙伴。无论是在帮助票务问题，安排服务或指导产品变化方面，你都会通过同情心听取并明确回应来建立信任。随着你的角色增长，你将处理更复杂的情况解决问题，保留客户考虑脱节，并与正确的产品和服务匹配他们的需求。这一职位融合了服务和销售技能，重点关注关怀客户，保护关系，展示与 Sparklight 的价值。每次互动对客户和公司都重要。关键责任 · 学习并应用保留销售和顾客护理概念，程序和方法。· 在指定地区或业务区域内执行入门级销售和支持任务。·通过电话或票行系统响应客户接入询问，提供个性化和深思熟虑的沟通。·积极倾听和提出问题以了解客户需求，表现同情和尊重。· 处理各种面向客户的职责，包括：·解决服务脱或删除请求 ·提供账单和定价信息 ·远程解决标准问题或教育客户解决方案步骤 ·安排在远程解决无法时预约服务 ·安排产品回报或交换 ·管理托管平台上添加/更改/删除要求 ·使用有效的电话销售技能来建立关系并识别客户的问题 ·提供创意解决方案并解释产品/服务益处 ·协商家庭和升级额外服务 ·准确高效地投入订单 · 满足或超越每周和月销售活动目标。· 遵循公司批准的脚本以确保一致的沟通。· 在分配时协助特殊项目。· 资格 · 高中文凭或 GED · 能够提出与客户需求相符的解决方案的调查问题 · 在所有客户互动中表现出耐心和专业性 · 对 Cable One 产品和服务的实操了解 · 强大的沟通能力和积极倾听技能 · 保持团结的能力
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Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.
Key Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues remotely or educating customers on resolution steps
- Scheduling service appointments when remote resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Originally posted on Himalayas