Epic高级系统分析师 - Willow Amb
Epic Senior Systems Analyst - Willow Amb
我们不仅仅是一个医疗系统，我们更是一种信念体系。我们相信健康与疾病都是终身合作的一部分，每个人都需要一位专家的指导。我们努力工作，深怀关怀，不断拓展，帮助人们发现自身保持健康的力量。我们激发希望。我们在职业生涯和社区中不断学习、成长并取得更大成就。
职位描述摘要：
高级系统分析师（Epic）将在设计、构建、测试、培训、部署和支持Epic应用程序以优化临床和操作流程方面发挥关键作用。该职位需要深入了解医疗流程、系统集成和项目管理，以确保医疗系统IT基础设施的高效运行。与运营领导者和最终用户紧密合作，将业务需求转化为可靠的Epic配置、集成和报告，支持安全的患者护理、高效的收入周期运营和法规合规性，同时实现所支持应用程序的相关服务级别协议（SLAs）。通过与架构师、技术主管和工程师协作，提供技术支持，确保应用愿景的实施，并保障应用环境的完整性和安全性，进行培训。领导与Epic及相关第三方应用程序的应用程序管理及培训相关的流程改进活动。高级系统分析师（Epic）涵盖两个密切相关的工作重点领域：应用构建和应用培训。虽然职责类似，但根据团队分配，重点可能有所不同。
职责与义务：
两个角色
系统分析与设计：
与相关方互动，收集和细化需求，映射当前流程，并设计符合运营目标和政策的Epic构建。
创建和维护规范、决策日志和设计文档，以确保可追溯性和变更控制。
进行差距分析，识别升级、法规变化或新举措所需的配置或流程更改。
项目管理：
管理与系统实施和升级相关的较小项目。
熟悉各种项目管理方法，例如瀑布模型、敏捷开发。
能够带领项目团队按照项目方法执行。
培训与文档：
创建和维护系统配置和流程的全面文档。
指导初级员工，分享专业知识和经验。
查看英文原文
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment.Responsibilities And Duties:
Both RolesSystem Analysis and Design:
Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
Project Management:
Manage smaller projects related to system implementations and upgrades.
Strong knowledge with various project management approaches, e.g. waterfall, agile.
Ability to lead project teams in project methodology.
Training and Documentation:
Create and maintain comprehensive documentation for system configurations and processes.
Mentor junior analysts and provide guidance on best practices.
Application Build RoleApplication Build, Configuration, and Deployment:
Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
Maintain environment parity and adhere to change management and build naming conventions.
Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Integration and Data Management:
Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
Embed privacy/security controls, including sensitive record handling and audit trails.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
Application Training RoleCurriculum Management:
Design and implement customized training programs aligned with organizational strategy and operational goals
Oversee maintenance, enhancement, and governance of the CareConnect curriculum
Ensure curriculum accuracy, consistency, and alignment with organizational priorities
Incorporate learner and stakeholder feedback into ongoing curriculum improvements
Oversee the build, maintenance, and readiness of training environments
Ensure clear and timely communication related to system releases and upgrades
Request/Incident Management:
Manage end‑user training‑related requests and incidents with professionalism and efficiency
Evaluate, prioritize, assign, and resolve requests within established service expectations
Document incidents and resolutions to support a comprehensive knowledge base
Collaborate with IT and operational partners to identify trends and implement preventative improvements
Refine support processes to enhance service quality and user experience
Minimum Qualifications:
Bachelor's DegreeAdditional Job Description:
- Degree in computer science, Information Technology, Healthcare Administration, or a related field.
- Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
- In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.
SPECIALIZED KNOWLEDGE
Required for Both Roles:
- Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
- Strong requirements gathering, workflow design, and testing skills.
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
- Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
- Proven track record of managing complex projects and leading cross-functional teams.
Requirements for Application Training role:
- Epic Training Environment Build certified and 3+ years of experience
- 2 Epic Application Principal Trainer certifications
Preferred for Application Build role:
- Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
- 3+ years of build Epic build and configuration experience
- Previous experience in a leadership or supervisory role.
- Experience with system integration, HL7, FHIR, and interface testing.
- Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).
- Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).
DESIRED ATTRIBUTES
- ITIL Foundation certification desired not required.
- Certifications in one or more Epic applications
- Experience in a large healthcare system or hospital setting.
- Experience with other healthcare applications and systems.
- Knowledge of healthcare regulations and compliance standards.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Experience with business intelligence and analytics tools.
- Advanced degree (Master’s or higher) in a related field is a plus.
Work Shift:
DayScheduled Weekly Hours :
40Department
IS ApplicationsJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.
Originally posted on Himalayas