Owner Support Specialist – Customer Support
专家支持 客户支持 （西班牙语主讲者）远程服务 免费 /独立承包商 西班牙工作时间 关于嘉宾 Ready GuestReady 是一个在英国，法国，葡萄牙，西班牙和阿联等多个市场运营的领先短期租金和酒店管理公司。自2016年以来，我们将技术与高质量的酒店服务结合在一起，帮助房东充分利用他们的财产并提供优秀的客体验。我们正在寻找一位英语语言的业主支持专家加入我们的英国业主成功团队。作为业主支持专家，你将成为房地产所有者的主要联系点之一，提供日常支持并确保他们的问题，请求和关切得到有效和专业处理。你的主要责任包括响应接入电话，管理支持门票，回复电子邮件以及与内部团队协调解决业主相关的问题。你将通过确保及时沟通，有效解决问题和对所有请求进行适当的后续来提供优秀的业主体验发挥重要作用。主要责任 · 业主信息：处理来自房地产业主的接入电话，电子邮件和支持请求，提供明确，友好和专业帮助。· 门票管理：通过我们的内部系统管理并回应业主支持门票，以确保要求在预期时间内得到正确跟踪，优先级和解决。· 问题的解决方案：调查业主的问题和关切，提供准确的信息并找到合适的解决方案。· 内部协调：与运营，客户体验，财务和账户管理团队密切合作解决问题并确保流的沟通。· 升级管理：确定复杂或敏感的情况，并在必要时将其扩展到适当的团队或帐户经理。· 后续工作：确保所有者及时获取有关请求的更新，并通过解决未解决的问题来完成处理。· CRM & 文档：在我们的 CRM 和内部平台中保持对所有者的互动，支持门票和决策的准确记录。· 拥有者体验：通过提供可靠，同情感和解决方案的方式与房地产主建立积极关系。
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Owner Support Specialist – Customer Support (Spanish Speaker)
Remote | Freelance / Independent Contractor | Spain Working Hours
About GuestReady
GuestReady is a leading short-term rental and hospitality management company operating across multiple markets, including the UK, France, Portugal, Spain and the UAE.
Since 2016, we have combined technology with high-quality hospitality services to help property owners get the most out of their properties and deliver excellent guest experiences.
We are looking for an English-speaking Owner Support Specialist to join our UK Owner Success team. This is a fully remote opportunity offered on a freelance/independent contractor basis, requiring availability during UK business hours.
Role Overview
As an Owner Support Specialist, you will be one of the main points of contact for property owners, providing day-to-day support and ensuring their questions, requests and concerns are handled efficiently and professionally.
Your main responsibilities will include answering incoming calls, managing support tickets, responding to emails and coordinating with internal teams to resolve owner-related issues.
You will play an important role in delivering an excellent owner experience by ensuring timely communication, effective problem-solving and proper follow-up on all requests.
Key Responsibilities
- Owner Communication: Handle incoming calls, emails and support requests from property owners, providing clear, friendly and professional assistance.
- Ticket Management: Manage and respond to owner support tickets through our internal systems, ensuring requests are properly tracked, prioritised and resolved within expected timelines.
- Issue Resolution: Investigate owner questions and concerns, provide accurate information and find appropriate solutions.
- Internal Coordination: Work closely with Operations, Guest Experience, Finance and Account Management teams to resolve issues and ensure smooth communication.
- Escalation Management: Identify complex or sensitive situations and escalate them to the appropriate teams or Account Managers when necessary.
- Follow-up: Ensure owners receive timely updates on their requests and that outstanding issues are followed through to resolution.
- CRM & Documentation: Keep accurate records of owner interactions, support tickets and resolutions in our CRM and internal platforms.
- Owner Experience: Build positive relationships with property owners by providing reliable, empathetic and solution-oriented support.
- Continuous Improvement: Identify recurring issues and suggest improvements to internal processes and the overall owner support experience.
What We're Looking For
- Previous experience in Customer Support, Customer Service, Owner Support or a similar client-facing role.
- Native Spanish and fluent English: communication skills, both written and spoken.
- Comfortable handling a high volume of incoming calls, emails and support tickets.
- Strong communication and interpersonal skills, with the ability to handle difficult conversations professionally.
- A customer-focused mindset and a genuine interest in helping people.
- Strong organisational skills and the ability to manage multiple requests and priorities simultaneously.
- Good problem-solving skills and attention to detail.
- Confidence using CRM platforms, ticketing systems and digital tools.
- Ability to work independently in a remote environment while collaborating with an international team.
- Availability to work Spanish business hours.
- Availability to work some weekends.
Nice to have:
- Experience in short-term rentals, property management, hospitality or proptech.
- Previous experience using HubSpot, Zendesk or similar customer support platforms.
- Experience supporting international customers or clients.
Please note: This is a customer support role focused on handling owner requests and resolving day-to-day issues. Previous experience managing a commercial portfolio of accounts is not required.
Contract
This opportunity is offered on a freelance/independent contractor basis and is open to candidates who can work remotely during UK business hours.
You will provide services to GuestReady as an independent contractor rather than as an employee, on a full-time basis.
Further details regarding the working schedule, compensation and collaboration model will be discussed during the recruitment process.
Why Work With GuestReady?
- Join an international, multicultural team in the travel and hospitality industry.
- Enjoy the flexibility of working remotely.
- Gain experience in a fast-growing, technology-driven hospitality company.
- Collaborate with colleagues across different countries and departments.
- Develop your customer support and problem-solving skills in an international environment.
- Be part of a supportive team that values collaboration, ownership and continuous improvement.
Join Us
GuestReady is committed to creating an inclusive environment and welcomes applications from people with diverse backgrounds, experiences and perspectives.
If you enjoy helping people, solving problems and delivering excellent customer service, we'd love to hear from you!
Originally posted on Himalayas