D365 CRM/CE FC
D365 CE 功能顾问角色概述 我们正在寻找一个专家来推动自动化参与策略的设计和实施。这个职位集中在利用微软客户见解 (Microsoft Customer Insights) 之旅，以弥合业务需求与技术执行之间的差距，确保无的端到端用户体验。核心技术重点 · 建筑旅行：使用基于实时数据，用户行为和合规状态的先进分支逻辑构建复杂的多步式自动化流程。· 通讯战略：部署多通道消息解决方案 （从 SMS 开始扩展到更广泛的数字接触点）. · 数据驱动细分：配置动态观众细分，管理复杂的偏好/同意框架。· 商业授权：优先考虑"低代码/无代码"配置，使非技术利益相关者能够独立地管理和更新行程。主要功能工作流 · 上网与生命周期管理：开发由新客户注册或服务启动触发的自动"欢迎"序列以建立首选通信线路。· 交易和金融工作流：设计用于支付寿命的自动接触点，包括状态更新，文件可用性警报和主动提醒。· 平台转型：监督现有通信模板和逻辑从传统的消息工具迁移到现代客户见解环境。专业要求 · 平台专业知识：微软动态365生态系统 (CRM/CE) 的广泛功能背景。·进化思维方式：在传统营销模块中拥有强大的经验，具有将技能转换到最新的客户见识 /实时旅游功能的能力。·分析设计：能够绘制复杂的条件逻辑，以响应特定的客户触发因素和财务里程碑。·集成知识：了解如何从第三方消息服务提供商替换或迁移到一个集成的微软解决方案。为什么你会喜欢在这里工作 ·13个月的薪资奖励。·13天的有偿假期和10天的病假。·如需要，WFH. ·高质量的医疗保险和健康检查。·公司旅行。·定期团队活动，每周两次提供办公餐；额外饮料和零食总是可用。·支持培训和认证以提高你的技能。·友好的管理 t
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D365 CE Functional Consultant
Role Overview
We are looking for a specialist to drive the design and implementation of automated engagement strategies. This role is centered on leveraging Microsoft Customer Insights – Journeys to bridge the gap between business requirements and technical execution, ensuring a seamless end-to-end user experience.
Core Technical Focus
- Architecting Journeys: Build sophisticated, multi-step automation flows using advanced branching logic based on real-time data, user behavior, and compliance status.
- Communication Strategy: Deploy multi-channel messaging solutions (starting with SMS and expanding to broader digital touchpoints).
- Data-Driven Segmentation: Configure dynamic audience segments and manage complex preference/consent frameworks.
- Business Empowerment: Prioritize "low-code/no-code" configurations to allow non-technical stakeholders to manage and update journeys independently.
Key Functional Workstreams
- Onboarding & Lifecycle Management: Develop automated "Welcome" sequences triggered by new customer registrations or service initiations to establish preferred communication lines.
- Transactional & Financial Workflows: Design automated touchpoints for the payment lifecycle, including status updates, document availability alerts, and proactive payment reminders.
- Platform Transition: Oversee the migration of existing communication templates and logic from legacy messaging tools into the modern Customer Insights environment.
Professional Requirements
- Platform Expertise: Extensive functional background in the Microsoft Dynamics 365 ecosystem (CRM/CE).
- Evolutionary Mindset: Strong experience in traditional Marketing modules with a proven ability to transition skills into the latest Customer Insights / Real-time Journey features.
- Analytical Design: Ability to map out complex conditional logic that responds to specific customer triggers and financial milestones.
- Integration Knowledge: Understanding of how to replace or migrate from third-party messaging providers to a consolidated Microsoft solution.
Why You'll Love Working Here
- A 13-month salary bonus.
- 13 days of paid leave and 10 days of sick leave.
- WFH as needed.
- High-quality health insurance and health check-ups.
- Company trips.
- Regular team events with office food delivered twice a week; extra drinks and snacks are always available.
- Support for training and certifications to improve your skills.
- A friendly management team, a flexible working environment, and opportunities for career growth.
Originally posted on Himalayas