客户服务和行政协调员

This is a remote position.
Our client is looking for a highly organized and compassionate Client Services and Administrative Coordinator to join their dynamic team. This organization is a recognized leader in the healthcare services sector, having significantly expanded their service reach and received industry accolades for their innovative approach in recent years.
Responsibilities
· Meticulously track client attendance and conduct necessary follow-ups.

• Process new client intakes by collecting, organizing, and accurately entering information into their systems.

• Maintain client files with a strong emphasis on confidentiality and compliance standards.

• Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed.

• Provide administrative coordination, including scheduling interpreters for client sessions.

• Generate clear and concise reports to keep leadership informed on key metrics.

• Assist with special projects and other duties as required, demonstrating flexibility.

• Manage the company's social media channels, post updates, and support clinical marketing outreach.

• Develop and maintain mailing/email lists and contribute to the creation of newsletters.

• Actively maintain waitlist records and process physician referrals with timeliness and accuracy.

Requirements
· Proven experience in an administrative or client-facing coordination role.

• Impeccable attention to detail and superior organizational abilities.

• Excellent written and verbal communication skills.

• A trauma-informed and compassionate approach to client interactions.

• Ability to work independently and manage multiple priorities effectively.

Qualifications
· Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams).

• Familiarity with Electronic Medical Record (EMR) systems is a strong asset.

• A quick learner who is adaptable to new processes and technologies.

Benefits

• This is a full-time.

• 100% remote position.

• The client offers a supportive and collaborative virtual work environment with opportunities for professional growth and development.

Originally posted on Himalayas