客户经理
Account Manager
客户经理负责我们主要客户账户的零售印刷品、POSM、促销商品和品牌营销物料的日常管理和交付。作为客户利益相关者、内部团队和供应商合作伙伴之间的关键联络人，该职位确保项目按时、在预算内并达到最高质量标准完成，同时推动持续改进、创新、可持续性和成本节约计划。
我们正在寻找一名可以远程工作的人选，根据需要灵活前往客户现场。
职责
- 与市场、消费者营销、销售、采购和品牌团队的利益相关者建立并维护良好的关系，作为客户的日常主要联系人。
- 管理多个项目，从初步需求到采购、生产、物流和最终交付，确保达成约定的服务水平和客户期望。
- 通过批准的供应商网络采购零售印刷品、POSM、展示设备、促销产品和品牌商品，确保价值、质量和合规性。
- 监督生产、设计审批、校对、样品制作、制造时间表和所有交付物的质量保证流程。
- 管理预算、采购订单、发票流程和项目支出，同时识别提高生产力和节省成本的机会。
- 定期汇报项目状态、支出、节省情况、运营KPI、服务等级和账户表现，识别持续改进的机会。
- 通过识别新材料、技术和生产解决方案来支持创新和可持续性计划，为客户创造价值。
- 分享市场洞察、零售趋势和最佳实践建议，以提升消费者参与度，提高运营效率并支持账户增长。
技能和经验
- 具有客户管理、项目管理、市场营销服务、印刷管理、POSM或促销商品方面的经验。
- 对零售营销、印刷生产和终端销售材料有深入了解。
- 有从需求到交付管理项目的经验，确保按时完成并达到质量标准。
- 优秀的利益相关者管理、沟通和关系建立能力。
- 有与供应商合作并同时协调多个工作流的经验。
- 良好的商业意识和项目预算管理经验
查看英文原文
The Account Manager is responsible for the day-to-day management and delivery of retail print, POSM, promotional merchandise and branded marketing assets across our key client account. Working as a key liaison between client stakeholders, internal teams and supplier partners, the role ensures projects are delivered on time, within budget and to the highest quality standards while driving continuous improvement, innovation, sustainability and cost-saving initiatives.
We are seeking someone to work remotely, with flex to travel to client site as and when required.
Responsibilities
- Build and maintain strong relationships with stakeholders across Marketing, Shopper Marketing, Sales, Procurement and Brand teams, acting as the primary day-to-day client contact.
- Manage multiple projects from initial brief through sourcing, production, logistics and final delivery, ensuring agreed service levels and client expectations are achieved.
- Source retail print, POSM, display units, promotional products and branded merchandise through approved supplier networks, ensuring value, quality and compliance.
- Oversee production, artwork approvals, proofing, sampling, manufacturing timelines and quality assurance processes across all deliverables.
- Manage budgets, purchase orders, invoicing processes and project spend whilst identifying productivity improvements and cost-saving opportunities.
- Produce regular reporting on project status, spend, savings, operational KPIs, service levels and account performance, identifying opportunities for continuous improvement.
- Support innovation and sustainability initiatives by identifying new materials, technologies and production solutions that create value for the client.
- Share market insights, retail trends and best practice recommendations to enhance shopper engagement, drive operational efficiency and support account growth.
Skills and Experience
- Experience in Account Management, Project Management, Marketing Services, Print Management, POSM or Promotional Merchandise.
- Strong understanding of retail marketing, print production and point-of-sale materials.
- Experience managing projects from brief through to delivery, ensuring deadlines and quality standards are met.
- Excellent stakeholder management, communication and relationship-building skills.
- Experience working with suppliers and coordinating multiple workstreams simultaneously.
- Good commercial awareness and experience managing project budgets and costs.
- Strong organisational skills with excellent attention to detail.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint and project tracking tools.
- Experience within FMCG, retail, shopper marketing or agency environments.
- A proactive approach to problem solving, continuous improvement and delivering excellent client service.
Equal Opportunities
adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Originally posted on Himalayas