实施总监
Implementation Director
### 为什么选择Clarium？
医疗行业每年在供应链上的支出超过250亿美元，这是由于数据碎片化、低效的工作流程和浪费的物资造成的。Clarium正在解决这个问题。我们的AI驱动平台Astra OS，为医院提供端到端的供应链运营可见性，自动化工作流程并提供可操作的见解，使供应链团队能够专注于最重要的事情：患者护理。我们已获得包括耶鲁纽黑文医疗、斯坦福、Geisinger和Kaiser Permanente在内的全球领先医疗系统的信任。
Clarium成立于2020年，已累计融资4300万美元。我们的A轮融资由Northzone领投，General Catalyst、AlleyCorp、Kaiser Permanente Ventures、德克萨斯医学中心风险投资和1984 Ventures等机构跟投。
### 这是一个机会
实施总监负责Clarium企业医疗系统客户的全流程交付，从合同签署到上线，并进入客户成功团队的稳定交接阶段。
你将亲自执行实施工作，直接负责自己的客户组合，按客户划分而非按细分市场或产品线。你的职责范围包括初始实施的成功标准、账户增长所需的条件以及新产品推出和扩展，需要与产品、工程、销售和客户体验团队跨职能协作，确保承诺现实且交付顺利，尽管对这些团队没有正式的管理权限。
### 在这个职位中，你将
- 负责企业医疗系统客户组合的完整实施生命周期；从启动、技术集成协调、工作流程配置、培训、上线、用户采用率，到成功评估
- 为每个活跃客户建立并维护实施项目计划、时间表和风险登记册，主动识别并缓解交付风险
- 与产品、工程、销售和客户体验团队跨职能协作，确保承诺现实且交付顺利；尽管对这些团队没有正式的管理权限
- 在实施期间管理高管、用户和临床利益相关者的关系（如CIO、供应链副总裁、CFO、项目发起人），包括状态报告和升级管理
- 当项目遇到实际限制时，做出范围和时间表的权衡决策——决定哪些内容被移除、哪些保留、哪些需要升级，并为每个决策背后的理由负责
- 负责客户成功的关键指标，确保客户实现预期价值
查看英文原文
### Why Clarium?
The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.
Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.
### The Opportunity
The Implementation Director owns end-to-end delivery for a portfolio of Clarium's enterprise health system accounts, from signed contract through go-live and into steady-state handoff to the Customer Success team.
You will personally run implementations, owning your own account portfolio directly, split by account rather than by segment or product line. Your scope spans initial implementation success, the criteria needed to grow the account, and new product rollouts and expansions, working cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track, without formal authority over any of those teams.
### In This Role You Will
- Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
- Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk
- Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams
- Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management
- Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision
- Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products
- Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer
### What You'll Bring
- 4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments
- Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity
- Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate
- A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of Clarium's playbook and make them repeatable
### What You Get at Clarium
Target Base Salary Range: $140K - 170K
The base salary Clarium offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate's job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
- Incentive Stock Options proportionate to your salary
- Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time
- Unlimited PTO
- Top-tier health, vision, and dental benefits
- 401K
- The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product
- A fast-paced, high-growth environment where we move quickly to solve critical healthcare challenges
- The chance to empower frontline healthcare workers by automating the administrative friction in their day-to-day
- Collaborative work alongside a high-caliber team of clinicians, engineers, and revenue leaders
#### **Equal Opportunity Statement**
Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.