解决方案工程师负责人 - 美国
Lead Solutions Engineer - US
关于Parloa
Parloa的使命是让每一次客户对话对客户和为其服务的企业都变得轻松。随着代理AI的加速发展，Parloa正在塑造客户体验的新时代，一个客户支持不再只是交易，而是有意义交流的时代。这不仅仅是一个愿景；Parloa已经为全球企业品牌与其客户之间提供了超过十亿次互动，包括Booking.com、HealthEquity、Allianz、SAP、BarmeniaGothaer和TUI等公司已大规模部署Parloa。
职位介绍：
作为高级解决方案工程师，你将通过主导完整的销售流程来推动收入，向企业客户展示Parloa平台的价值，并赢得他们技术团队的信任，从首次演示到签约成交。
这是你展现技术实力赢得企业订单的机会，也是在科技领域中最快速发展的赛道之一中，塑造客户如何采用代理AI以及Parloa下一步要构建什么的关键角色。
职责范围：
- 技术销售领导：与你所在区域的销售人员共同负责客户和销售活动，主导整个交易周期的技术阶段，使企业客户自信地从评估阶段过渡到承诺阶段。
- 演示与价值验证：根据客户需求构建定制化的演示和对话式AI体验，涵盖语音和聊天，展示与客户系统的集成，证明技术可行性并建立技术决策者的信任。
- 解决方案架构：设计可扩展、稳健的架构，解决数据安全和合规性要求，使企业IT团队信任该解决方案，让安全审查不再成为障碍。
- 客户倡导与产品影响：将客户需求带回产品路线图讨论中，与产品管理、客户成功和销售支持团队合作，确保平台始终满足企业需求。
- 流程与团队卓越：改进解决方案工程团队内部的流程、文档和工作方式，并代表Parloa出席客户现场、外部活动和公司聚会（20-30%的差旅）。
你具备：
- 7-10年以上解决方案工程师经验，最好是在SaaS供应商，对企业的销售流程和框架（如MEDDPICC）有深入理解
- 在客服中心（CCaaS或UCaaS）、VoIP和电话系统方面有丰富经验，包括呼叫流程、语音和聊天设计
- 对企业级技术有深入了解
查看英文原文
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As Lead Solutions Engineer, you will drive revenue by owning the full technical sales process, proving the value of Parloa's platform to enterprise prospects and earning the confidence of their technical teams from first demo to signed deal.
This is your opportunity to be the technical voice that wins enterprise deals in one of the fastest-moving categories in tech, and to shape both how customers adopt agentic AI and what Parloa builds next.
Areas of ownership:
- Technical Sales Leadership: Co-own accounts and sales campaigns with your assigned sellers in your territory, leading every technical stage of the deal cycle so enterprise prospects move confidently from evaluation to commitment.
- Demos and Proof of Value: Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.
- Solution Architecture: Design scalable, robust architectures and address data security and compliance requirements so enterprise IT teams trust the solution and security reviews stop being a blocker.
- Customer Advocacy and Product Influence: Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.
- Process and Team Excellence: Improve internal processes, documentation, and ways of working across the Solutions Engineering team, and represent Parloa at client on-sites, external events, and company gatherings (20-30% travel).
Who you are:
- 7-10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor, with a strong grasp of enterprise sales processes and frameworks such as MEDDPICC
- Deep experience in contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design
- Deep knowledge of enterprise technology stacks (Azure, AWS, GCP) and hands-on experience integrating and maintaining APIs
- Working understanding of Generative AI and LLMs, with competency in prompt engineering and design
- A confident presenter who can lead with credibility in front of both technical and executive audiences; experience with Channel, ISV, or GSI partners or in a fast-paced startup is a strong plus
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Salary Range
$219,000—$250,000 USD
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Originally posted on Himalayas