捐赠 outreach 监督

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Shift 1 (United States of America)Job Description:
Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.

Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.
What to Expect
Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)
Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance

• 401K + 5% company match

• Tuition assistance up to $5k per year

• Free basic life and AD&D insurance

• Free short-and-long-term disability insurance

• Paid time off

• Employee Resource Groups

• Recognition and perks

As a Donor Outreach Supervisor, you'll get to

• Ensure the delivery of quality customer service to all customers.

• Hire, supervise, train, and evaluate the performance of assigned personnel.

• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.

• Conduct call quality monitoring and provide constructive feedback and guidance to staff.

• Investigate and resolve donor complaints.

• Compile monthly evaluations and standard reports on Donor Outreach activity.

• High school diploma or GED

• Knowledge of telemarketing techniques required

Two years of related call center experience to include

• One year of Supervisory experience

• Knowledge of blood banking telemarketing technics preferred

Location:
Vitalant Remote WorkPhoenix, AZ 85007Job Category:
Sales / Community OutreachContact Information:
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.
Originally posted on Himalayas