客户运营经理
Customer Operations Manager
公司简介
在摩托罗拉解决方案，我们相信一切始于我们的员工。我们是一个全球紧密联系的社区，由不断追求帮助世界各地人们更安全的信念所团结。我们构建并连接技术，以保护人们、财产和场所。我们的解决方案促进对更安全社区、更安全学校、更安全医院、更安全企业，以及最终更安全国家至关重要的协作。加入一份有意义的职业，帮助我们打造更安全的未来。
部门简介
Silvus Technologies 是一家领先的先进 MANET 和 MIMO 通信系统供应商，正在重新定义用于关键任务应用的网状网络技术——在地面、空中和海上。其经过实战验证的 StreamCaster 系列 MANET 无线电和专有的 MN-MIMO 波形为全球各地的国防、执法和公共安全机构提供了关键的通信链路，即使是在最严苛的操作环境中。
Silvus Technologies 是摩托罗拉解决方案公司（Motorola Solutions, Inc.）的全资子公司。
职位描述
你是否希望加入一个才华横溢的团队，从事极具挑战性的工作，并以“保持我们的英雄们连接”为核心使命？
机会介绍
Silvus 正在寻找一名客户运营经理，向销售运营和赋能高级总监汇报工作。该岗位将作为 Silvus 制造与我们最大的北美客户之间的主要售后运营联络人，负责管理采购订单、生产计划和交付协调，确保组件按时交付并成功集成到客户的生产路线图中。该职位需要前往洛杉矶总部及整个美国大陆拜访重要客户。
根据所在地区，该职位可享受 100% 远程办公。
以下是一些当前该职位的核心职责。管理层可根据需要随时分配或重新分配职责。
角色与职责
● 作为北美关键客户的售后主要联系人，管理日常运营需求和升级问题。
● 主导季度业务评审（QBR），报告交付表现、质量指标和生产路线图对齐情况。
● 直接与客户的需求规划人员合作，接收并跟踪生产需求。
查看英文原文
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.
Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.
Job Description
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?
THE OPPORTUNITY
Silvus is seeking a Customer Operations Manager who will report to the Senior Director of Global Sales Operations and Enablement on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers.
This position is eligible for 100% remote work depending on location.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
● Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.
● Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
● Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
● Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
● Identify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
● Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.
● Perform other related duties of which the above are representative.
● Travel Requirement – Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers.
REQUIRED QUALIFICATIONS
● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
● Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
● Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
● Proficiency in Microsoft Office, especially Excel.
● Experience with Oracle or similar ERP systems is a plus.
● Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
● All employment is contingent upon the successful clearance of a background check and drug test.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
● Military background with experience in logistics, operations, or program coordination.
● Familiarity with defense hardware, communications systems, or tactical equipment.
● Experience with OEM or government contract environments.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
● Lift equipment up to 20 lbs.
COMPENSATION: $85,000 - $95,000 / annually
#silvuscareers
Basic Requirements
● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
● Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
● All employment is contingent upon the successful clearance of a background check and drug test.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Originally posted on Himalayas