Contract IT Support Engineer (US Shift)
富德姆是唯一的人才数据平台，它将3D 数据与人工智能结合起来。它自动化和巩固了整个人才生态系统中的顶级活动，将采购，CRM 和分析集成到一个地方。只有3D 数据可以随着时间推移连接人员和公司数据 - 使个人整职业生涯瞬间可用在一键中，消除猜测，并解锁市场和竞争对手的见解。由3D 数据驱动，富德姆在人才生命周期内的自动工作流程是最终的竞争优势。通过使人才团队能够不断提供顶级，多元化的候选人的管道，同时创造更好的人才体验，Findem 将公司规划，聘用和管理人才的方式转变。了解更多关于角色 · 我们正在寻找一个经验丰富的合同 IT 支持工程师来支持和扩展我们的全球 IT 运营。在这个职位中，你将与 IT 经理密切合作，以提供可靠的最终用户支持，管理设备和系统，并帮助推动整个组织中的安全和合规倡议。这是在美国商业时间区内的实践性角色支持员工。你将在快速增长的 SaaS 公司中发挥关键作用：安装和离线，应用程序和设备管理以及维护安全兼容的 IT 环境。你将做什么 ·最终用户技术支持提供1级和2级支持 macOS,Windows,应用程序，网络，VPN 和 SSO. ·解决并解决多个区域和时区用户的技术问题。·使用定义 SLA 管理和解决 IT 门票。·安装和離线配置和采用 MDM 工具为笔记本电脑和设备。·创建，修改和禁用跨商业应用程序的用户帐户。·确保及时访问，设备交付和员工过渡。设备和资产管理 · 保持准确的设备库存和资产跟踪记录。协调笔记本电脑维修，更换和物流。·确保设备根据公司标准配置和安全。· 应用程序和系统支持支持并管理谷歌工作空间，slack,jira,zoom,1Password 等工具。·解决应用程序问题和支持集成。· 对系统仪表板进行合规和性能问题的监测。· 安全与合规支持 · 确保终端点满足安全基线 （加密）
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What is Findem:
Findem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual’s entire career instantly accessible in a single click, removing the guesswork, and unlocking insights about the market and your competition no one else can. Powered by 3D data, Findem’s automated workflows across the talent lifecycle are the ultimate competitive advantage. Enabling talent teams to deliver continuous pipelines of top, diverse candidates while creating better talent experiences, Findem transforms the way companies plan, hire, and manage talent. Learn more at
About the Role
- We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.
What You Will Do
- End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
- Troubleshoot and resolve technical issues for users across multiple regions and time zones.
- Manage and resolve IT tickets with defined SLAs.
- Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.
- Create, modify and deactivate user accounts across business applications.
- Ensure timely access, equipment delivery, and smooth employee transitions.
Device & Asset Management
- Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.
- Ensure devices are configured and secured according to company standards.
- Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
- Troubleshoot application issues and support integrations.
- Monitor system dashboards for compliance and performance issues.
- Security & Compliance Support
- Ensure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection.
- Support access reviews and compliance reporting.
- Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance.
- Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs.
- Ensure asset issuance and return logs are up to date.
Required Skills & Experience
- 5-8 years of IT support or systems support experience.
- Willing to work in the US shift timings.
- Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
- Strong understanding of Google Workspace and Microsoft 365 Administration.
- Experience with MDM tools (Rippling, Intune, Jamf, Kandji).Basic knowledge of networking (DNS, VPN, Wi-Fi).
- Strong communication and problem-solving skills.
Nice-to-Have Skills
- Experience with SOC 2, ISO 27001, or similar compliance frameworks.
- CompTIA Security+ and Google Cybersecurity Professional Certificates.
- Familiarity with Snowflake, Jira admin, automation tools, or scripting.
- Experience working in fast-paced SaaS or startup environments.
Equal Opportunity
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.
Originally posted on Himalayas